Senior Manager, Franchise Performance

Subway; Lower East Pubnico; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading global fast-food chain is seeking a Senior Manager, Franchise Performance to guide a team and oversee multiple restaurant locations in Atlantic Canada. This key leadership role requires expertise in franchise management, with a strong focus on operational excellence and relationship building. Candidates should possess a Bachelor's Degree and extensive experience in multi-unit management. This position offers competitive benefits and the chance to contribute to a transformative journey within the company.

Benefits

Insurance Plans (Medical/Life)

Pension/401K/RSP

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Qualifications

• 7+ years in multi-unit management, including leadership of direct reports.
• Minimum of 5 years of franchise management experience with a track record of growth.
• Ability to solve problems and analyze financial data effectively.

Responsibilities

• Manage portfolio of restaurants, conducting assessments to improve operations.
• Lead MFPs in executing initiatives and driving KPIs.
• Support onboarding and mentoring of new MFPs.

Skills

Multi-unit management

Franchise management

Analytical thinking

Communication skills

Interpersonal skills

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office (Excel & Smart Sheets)

CRM software (FranConnect)

Job description

Sr. Manager, Franchise Performance – Atlantic Canada

Region: Atlantic Canada

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role

The Senior Manager, Franchise Performance (Sr. MFP) is a key leadership role responsible for guiding a team of Franchise Performance Managers (MFPs) and overseeing the operations and growth of multiple franchise locations within a defined territory. Reporting to the DFP, this role drives operational excellence, ensures adherence to brand standards, and supports franchisees in achieving business and financial objectives.

The Sr. MFP acts as a strategic partner to both franchisees and MFPs, providing advanced guidance, resolving escalations, and serving as a Subject Matter Expert (SME) in a specialized discipline to elevate best practices across the network. In collaboration with the DFP, the Sr. MFP identifies growth opportunities, manages complex issues, and fosters strong relationships to deliver sustainable results.

Responsibilities

Drive Performance

• Manage a mid-size portfolio of restaurants, conducting regular visits to assess and improve operations.
• Lead MFPs in executing initiatives, driving KPIs, and ensuring accountability for results across the team and personal portfolio.
• Resolve escalations and lead difficult conversations with clarity and professionalism.
• Provide operational and food safety guidance during visits, documenting compliance and recommending improvements.

Build Relationships

• Serve as a trusted leader to MFPs and business consultant to franchisees, influencing operational, financial, and strategic decisions.
• Lead selected discussion topics on monthly franchisee calls and contribute insights on market-wide priorities.
• Establish credibility with franchisees and act as a respected leader among MFP peers.
• Coach and mentor franchisees and MFPs to enhance engagement, guest experience, and operational performance.

Market & Team Development

• Support the DFP in market development activities, including ownership transfers, remodels, and new store openings.
• Support onboarding and mentoring of new MFPs, ensuring a smooth transition and strong performance.
• Share expertise as an SME to strengthen team capabilities and drive consistency across the network.
• Partner with cross-functional teams to ensure successful execution of new products, technologies, and programs.

Continuous Learning

• Participate in advanced training and leadership programs to expand knowledge and coaching skills.
• Stay informed on industry trends and best practices through company and industry events.

Qualifications

• Bachelor’s Degree strongly preferred, or equivalent experience with 7+ years in multi-unit management, including leadership of direct reports.
• Minimum of 5 years’ franchise management experience with a proven track record of driving growth and profitability.
• Achievement: Sets challenging goals and work hard toward their completion, often exceeding expectations; excels at multi-tasking.
• Initiative: Identifies opportunities to learn and advance in their field, displays willingness to engage in new activities, responsibilities, and challenges.
• Persistence: Sees tasks through to completion despite frustrations and problems that may occur; rarely leaves tasks incomplete.
• Independence: Self‑reliance and ability to make decisions and complete tasks without supervision. Is able to work independently and is dependable with delivering results.
• Dependability: Tendency to be punctual, responsible, and able to fulfill commitments.
• Integrity: Tendency to follow the rules, tell the truth, and behaves in a professional and ethical manner.
• Confidence: Possesses self‑assurance and ability to clearly articulate their ideas; acts decisively and without hesitation.
• Analytical Thinking: Ability to solve problems logically and methodically by analyzing relevant information. Ability to analyze and interpret financial data/information, identify issues and their causes, and use good judgment in making decisions to resolve issues. High degree of detail orientation.
• Industry Knowledge: Familiarity with franchise regulations and compliance requirements.
• Technical Skills: Ability to learn technology initiatives and cascade this knowledge to others. Proficiency in Microsoft Office (strong Excel & Smart Sheets) and experience working with CRM software (FranConnect).
• Communication Skills: Ability to communicate clearly and effectively in different forms and with different audiences. Strong communication skills, detail oriented. Excellent written and verbal communication.
• Interpersonal Skills: Ability to work within a team, hands‑on approach during restaurant visits. Strong relationship-building and networking skills with a self‑motivated attitude to work.
• Language requirements: Fluent in English – any additional language a plus.
• Travel: Willingness to travel within the region and flexibility with schedule to accommodate operational needs which includes evenings and weekends. Valid driver's license and clean driving record. Field‑based role (80–90%), with 10–20% home‑based work.

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension/401K/RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And Many More…

Actual pay is determined based on a number of job‑related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.