Senior Manager, Digital Product Design

RBC; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A major financial institution in Toronto seeks a Senior Manager of Digital Product Design to drive design strategies across digital platforms. You will lead multiple design teams, foster collaboration, and play a pivotal role in enhancing user experiences. The ideal candidate will have substantial experience in design and team leadership, along with proficiency in Agile methodologies. Join a culture that values innovation and work-life balance, contributing to solutions that impact millions of customers.

Qualifications

• Must have BA/BS degree in Design, HCI, CS, or equivalent.
• At least 10 years of experience as a designer.
• 3-5 years' experience leading teams in digital projects.

Responsibilities

• Lead and manage multiple design teams to achieve business objectives.
• Provide coaching and guidance to drive excellence.
• Collaborate with cross-functional partners to provide business value.

Skills

Design

Agile delivery

Team leadership

Project management

Education

BA/BS degree in Design or related field

Job description

Job Description

What is the Opportunity? We want every point of contact with our RBC Wealth Management clients to feel important to them. That's where you come in. Sr. Manager of Digital Product Design drives the product domain we create through each of our digital platforms and guides designers on the team to create exceptional experiences.

As a people manager, you will make decisions that empower your team to make work efficient, effective and enjoyable. You will provide thought leadership in order to stand‑up a high‑performing product design team, operationalize and organize the team within an Agile framework, in a scrum or lean UX model. You will optimize the effectiveness of the design team over time within a collaborative, cross‑functional, matrixed enterprise environment. Thriving in a fast paced and dynamic environment, you will oversee multiple projects at a time.

What will you do?

• Product Design Strategy & Delivery Lead and manage multiple design teams/squads to achieve business objectives within a specific domain/program journey, driving design strategy of digital products. Provide product design direction and oversight, ensuring craft excellence and consistency, aligned to design platform guidelines, and human‑centered design principles. Participate in product planning and development, including road‑mapping, and quarterly planning, to align with business objectives and user needs. Apply Agile methodology and a test‑and‑learn approach to build, deliver, and refine products that meet user needs and business goals.
• People Management Lead and manage the team, establishing regular check‑ins to ensure progress towards business objectives, and providing coaching, guidance, and mentoring to drive excellence in performance and behaviour. Support the growth and development of the team, including building designer capability through feedback and coaching, and contribute to the recruitment and retention of high‑performing talent.
• Collaboration & Partnerships Lead the Digital Product Design practice as a strategic business partner by providing measurable business value and leadership‑level insights to cross‑functional partners and stakeholders through demos, presentations, and workshops. Empower teams to succeed with a shared vision; delegating authority, and removing obstacles that hinder progress.

What You Need To Succeed

• Must‑have
  • BA/BS degree in Design (e.g., interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience.
  • At least 10 years of experience as a designer.
  • A minimum of 3‑5 years' experience leading teams and complex digital projects.
  • Experience working in an Agile delivery framework in a Scrum or Lean UX model.
  • Experience dealing with specific challenges of a matrixed enterprise environment.
  • Project management skills to plan, analyse resources in order to meet delivery requirements.
  • Experience coaching and mentoring team members.
• Nice to have
  • MA/MS degree or certification in Design (e.g., interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field.
  • Industry experience with Financial Institutions.

What's in it for you?

You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise. You’ll work on solutions used by millions of people and contribute to a company that truly values customer experience and remains a Global Digital leader. You’ll be part of a team that's pushing the boundaries of digital product design as we strive to improve the lives of the people and communities we serve. Work/life balance is important to us; you will be part of a company that values your time.

Job Skills

Additional Job Details

• Address: RBC CENTRE, 155 WELLINGTON ST W: TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date:
• Application Deadline:

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. *nclusion * and Equal Opportunity Employment. At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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