Senior Manager, Delivery Excellence

PwC - Global; Vancouver; Hybrid; CAD 144,000 - 242,000; Full time

Job summary

A leading global consulting firm is seeking a Senior Manager for Project Delivery Excellence in Vancouver. In this role, you will oversee quality management processes, analyze data for improvement, and collaborate with a diverse team of professionals. This position offers valuable experience in enhancing client satisfaction and service delivery. Competitive salary range of $144,700 – $241,200, plus bonuses.

Benefits

Competitive salary

Professional development opportunities

Inclusive work environment

Qualifications

• Hands-on experience managing projects and programs.
• Experience consulting and working directly with clients.
• Demonstrated success with product and technology delivery.

Responsibilities

• Oversee and implement quality management processes.
• Analyze data sources for Delivery Excellence improvements.
• Enhance service delivery and client satisfaction.

Skills

Project management

Client consulting

Data analysis

Quality control

Stakeholder engagement

Education

Bachelor's degree or equivalent experience

Tools

Jira

AzureDevOps

Power BI

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations Strategy

Management Level

Senior Manager

Job Description & Summary

In this role, the successful candidate will work on ensuring the quality of our consulting services across all practice areas in Canada. These areas of responsibilities may include management and reporting on various platforms, tools, and methods. This role will also have an overarching view of Consulting sales and delivery KPIs and performance; role expectations, learning and development; quality management and upskilling for our community of coaches.

The successful incumbent will have the opportunity to gain valuable experience and skills in PwC’s delivery model and quality management in a collaborative working environment of dedicated professionals that are committed to delivery excellence. This role will provide the opportunity to work with 50+ leaders across the Consulting practice while improving delivery processes, and by extension - client trust, firm’s reputation and staff experience, as client-facing practitioners will implement the results of your work. This role involves creating presentations, training materials, job aids, and other deliverables to raise the skill set of the entire organization.

Please note; this is a newly created 12-month opportunity open to all Consulting applicants located in Montreal, Ottawa, Toronto, Calgary and Vancouver.

Meaningful work you’ll be part of

As a Senior Manager, Project Delivery Excellence for our Consulting Practice, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include :

• Quality Management: Oversee and implement quality management processes to ensure that all deliverables and services meet the highest standards of excellence.
• Data analysis: Analyze various data sources to support recommendations for Delivery Excellence processes improvements with evidence (e.g., sales data, delivery risks data, financial data, etc.).
• Continuous Improvement: Identify areas for improvement and implement strategies to enhance service delivery and client satisfaction (e.g., create new job/roles descriptions for delivery teams, create process playbooks).
• Stakeholder Engagement: Collaborate with internal stakeholders to ensure alignment with quality standards
• Reporting: Maintain accurate records and reports related to quality management and service delivery
• Staff Experience: Contribute to enhancing staff experience on client engagements by designing processes that ensure that engagements are meaningful, well defined, and well governed throughout the engagement lifecycle.

Experiences and skills you’ll use to solve

• Hands-on experience managing projects / programs: manage and prioritize product and project backlogs, ensuring alignment with business goals; develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation; monitor project progress using RAID logs, risk assessments, and issue tracking; ensure timely delivery of project objectives while managing scope and stakeholder expectations
• Must have experience consulting and working directly with clients. Must have demonstrated experience in contract management
• Must have demonstrated success with product and technology delivery in the consulting space, rolling out internal delivery tools / methodologies within consulting is a plus
• Experience using a variety of project delivery platforms, tools, and methods such as Jira, AzureDevOps, Agile, AI, etc
• Must have demonstrated experience in improving project outcomes, success establishing quality controls and measuring their effectiveness, as well as establishing governance within the consulting space
• Skills building performance reporting to track project delivery progress across consulting to provide visibility into our portfolio of complex deals (using data models, data analysis, Power BI, etc.)
• Experience developing and communicating role expectations, core skills and behaviors, playbooks surrounding quality delivery
• Experience reviewing and improving existing Learning and Development content surrounding delivery and quality management in particular
• Experience in helping to build a community of experienced delivery coaches
• Ability to work independently and as part of a team
• This is a 12-month opportunity
• When applying to a Quebec based opportunity, fluency in French is required. Outside of Quebec, fluency in French is an asset
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

PwC BC Region Pay Range Information

The salary range* for this position is $144,700 – $241,200, plus individuals may be eligible for an annual bonus payment. Actual compensation within the range will be dependent upon your skills, experience, qualifications, and geographic location.

*Please note that the salary range for this position is reflected for our British Columbia region. Given our national recruiting approach, we recruit (and may hire) in other regions and therefore the salary range may differ depending on the work location. PwC is committed to competitive compensation and sharing salary ranges in accordance with applicable pay transparency legislation as they arise.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. To learn more about inclusion and diversity at PwC Canada, please visit our diversity page. PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, and we commit to allyship and solidarity. We have removed external links to maintain formatting consistency in this refined version.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Partnering, Business Presentations, Business Requirements Analysis, Client Management, Client Prospecting, Coaching and Feedback, Communication, Compensation Strategy, Contract Negotiation, Creativity, CRM Software, Customer Acquisition, Digital Business Development, Distribution Channel Performance, Embracing Change, Emotional Regulation, Empathy, Executive Negotiation

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in. We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process. To learn more about inclusion and diversity at PwC Canada, please visit our diversity page. We have removed external links for formatting consistency in this refined version. Make part of The New Equation.