Senior Manager, Delivery Excellence

PwC - Global; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading consulting firm is seeking a Senior Manager, Project Delivery Excellence to oversee quality in consulting services. This role involves management of reporting platforms, KPIs, and skill development across teams. The successful candidate will collaborate with over 50 leaders in the Consulting practice to improve processes, delivery, and client trust. This position is a 12-month opportunity open to applicants in major Canadian cities.

Qualifications

• Experience in management and reporting on various platforms and tools.
• Strong understanding of Consulting sales and delivery KPIs.
• Ability to create presentations and training materials.

Responsibilities

• Ensure quality of consulting services across practice areas.
• Work with leaders to improve delivery processes.
• Develop materials to enhance skills across the organization.

Job description

Overview

Line of Service: Advisory

Industry/Sector: Not Applicable

Specialism: Operations Strategy

Management Level: Senior Manager

Job Description & Summary: In this role, the successful candidate will work on ensuring the quality of our consulting services across all practice areas in Canada. These areas of responsibilities may include management and reporting on various platforms, tools, and methods. This role will also have an overarching view of Consulting sales and delivery KPIs and performance; role expectations, learning and development; quality management and upskilling for our community of coaches. The successful incumbent will have the opportunity to gain valuable experience and skills in PwC’s delivery model and quality management in a collaborative working environment of dedicated professionals that are committed to delivery excellence. This role will provide the opportunity to work with 50+ leaders across the Consulting practice while improving delivery processes, and by extension - client trust, firm’s reputation and staff experience, as client-facing practitioners will implement the results of your work. This role involves creating presentations, training materials, job aids, and other deliverables to raise the skill set of the entire organization. Please note; this is a newly created 12-month opportunity open to all Consulting applicants located in Montreal, Ottawa, Toronto, Calgary and Vancouver.

Meaningful work you’ll be part of

As a Senior Manager, Project Delivery Excellence for our Consulting Practice, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include :