Senior Manager, Channel Performance, Analytics & Insights

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto is seeking an experienced analyst to join their Channel Performance, Initiatives & Analytics team. This role involves managing performance reporting and providing strategic insights that impact senior leadership decisions. Candidates should have strong analytical skills, experience with Tableau, and the ability to communicate effectively with various stakeholders. The position offers opportunities for significant impact within a collaborative and dynamic environment.

Benefits

Dynamic, collaborative team environment

Opportunities for challenging work

Ability to make a difference

Qualifications

• Proven experience in analytics, focusing on performance management.
• Strong skills in data interpretation for decision-making.
• Demonstrated strength in critical evaluation and problem-solving.

Responsibilities

• Develop monthly and quarterly performance reports.
• Collaborate with stakeholders for actionable insights.
• Support senior leadership with strategic insights.

Skills

Analytical thinking

Communication skills

Data visualization (Tableau)

Business acumen

Attention to detail

Education

Undergraduate degree in business, mathematics, statistics, or related field

Tools

Tableau

Microsoft Excel

PowerPoint

Job description

Overview

You will join the Channel Performance, Initiatives & Analytics team in RBC’s Digital & Personal Distribution (DPD), and play a critical role in managing the Advice Centre performance reporting that informs senior leadership decisions and drives business outcomes. You will collaborate with stakeholders to source and analyze data using tools like Tableau, delivering actionable insights and early warnings. Your insights will directly influence senior management decisions, guide long-term channel strategy, and drive improvements in client experience and advisor capabilities. You will also support national initiatives and strategic projects, leveraging advanced analytics to inform the long-term channel strategy, improve client experience, and strengthen advisor capabilities.

Responsibilities

• Lead the development and enhancement of monthly and quarterly business performance reports, ensuring data accuracy, insightful commentary, and alignment with the channel’s strategic pillars
• Collaborate with stakeholders to deliver actionable insights and recommendations, leveraging business knowledge and analytics to identify performance drivers and improvement opportunities
• Proactively support senior leadership with strategic insights across multiple lines of business, channels, and products, including identifying opportunities to improve channel performance, sales, client experience, and employee experience
• Apply advanced analytical techniques, such as predictive modeling, segmentation, and correlation analysis, to deepen performance insights and support data-driven decision-making
• Act as a key contributor to national initiatives and strategic projects by leading analysis, generating insights, and supporting change through data storytelling and executive-ready materials
• Drive continuous improvement of reporting processes, establish performance monitoring routines, and streamline the tracking of KPIs across the channel
• Collaborate cross-functionally with data experts and business partners, effectively managing multiple priorities, ad-hoc requests, and long-term initiatives in a fast-paced environment

Note: The successful candidate may be required to work from both the RBC Meadowvale Centre in Mississauga and RBC Waterpark Place in Toronto 4 days per week

What you need to succeed

Must-have

• Proven experience in analytics, with a focus on performance management and delivering strategic business insights
• Strong business acumen and analytics skills, with the ability to interpret complex data to support decision-making
• Excellent communication, presentation, and facilitation skills, paired with advanced proficiency in Microsoft PowerPoint and Excel
• Demonstrated strength in analytical thinking, critical evaluation, and innovative problem-solving
• Solid knowledge of data management principles, data pipelines, and best practices in handling large datasets
• Skilled in trend analysis and forecasting to anticipate business performance and identify opportunities
• Exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities effectively
• Hands-on experience with Tableau for data visualization and dashboard development

Nice-to-have

• Knowledge in channel operation including the Advice Centre, Digital, and/or Physical Networks channels
• Experience in Advice Centre, Canadian Banking Operations, or Canadian Banking Finance
• Undergraduate degree in business, mathematics, statistics, computer science, engineering, economics, or related quantitative field
• MBA or CPA is a plus

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Details

• Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W, TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-09-26
• Application Deadline: 2025-10-11