Senior Manager, Change Management & Training Strategies - Global Compliance

Scotiabank; Toronto; On-site; CAD 95,000 - 130,000; Full time

Job summary

A leading financial institution located in Toronto is seeking a Senior Manager for Change Management and Training Strategies within the Global Compliance team. The role involves leading change initiatives, developing strategies to enhance adoption of changes, and ensuring effective communication with stakeholders. Candidates should possess a university degree and significant experience in change management, particularly in a complex organizational environment. The position promotes a culture of inclusivity and support, appealing to diverse and skilled applicants.

Qualifications

• 6-10 years of experience as a change management practitioner.
• Experience in financial institutions is preferred.
• Fluency in Spanish is an asset.

Responsibilities

• Lead the Change Management Strategies for Global Compliance & AML.
• Develop tools for implementing sustainable change.
• Track and communicate progress against defined project milestones.

Skills

Change management practices

Excellent communication skills

Project management

Stakeholder management

Presentation skills

Education

University degree in a relevant field

Change management certification

Job description

Senior Manager, Change Management & Training Strategies - Global Compliance

Scotiabank’s Global Compliance & Anti Money Laundering (AML) Change Management team is seeking a Senior Manager, Change Management and Training Strategies to join our team. We are building a leading, best-in-class Global Compliance Change Management function to support Global Compliance & Anti Money Laundering (AML) in implementing effective and lasting change.

Reporting to the Director, Global Compliance & AML Integration and Operations, the Senior Manager will focus on the people side of change derived from changes made to business processes, policies, systems, technology, roles and responsibilities, culture and organizational structure.

The role’s primary responsibility is to support the Global Compliance & AML Program and its team in creating and implementing change management strategies and plans that maximize business and employee adoption and usage of the changes, driving faster adoption and higher utilization while minimizing resistance. These efforts aim to increase benefit realization of the project and achieve expected results.

Responsibilities

• Lead the team of Managers, Change Management & Training in developing and executing Change Management Strategies for the Global Compliance & AML, leveraging the established methodology for change and instructional design process.
• Contribute to the development of the strategy, strategic priorities, long term vision and plan in collaboration with the Director, Global Compliance & AML Integration and Operations and the management team.
• Align change management’s priorities and initiatives to the Global Compliance Pillars and the Bank’s strategic priorities to effectively identify challenges and opportunities.
• Assess the change and training impacts by conducting impact and gaps analyses, identifying key stakeholders, assessing change readiness, analyzing and preparing risk mitigation tactics; identifying and managing anticipated resistance.
• Support the calendaring of all planning steps including change management and training strategy planning and business planning/alignment in collaboration with business partners.
• Create tools for managers and employees for implementing sustainable change to ensure effective delivery of change management strategy programs.
• Track, monitor and communicate the progress of initiatives against defined project milestones to ensure progress versus expectations.
• Establish a two-way communication process with project participants, Senior Management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track.
• Act as the key point of contact for the project / program stakeholders in relation to change management requirements and plans.
• Work with the Senior Manager of Program Communications, guide communication efforts – i.e. the design, development, delivery and management of communications – to deliver a single consistent message across the organization and initiatives.
• Guide training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required.
• Coordinate efforts with other specialists, including HR Business Partners, Communications and Customer Experience Teams.
• Guide Change, Communications and Training teams to execute in support of the overall strategy and to achieve the desired outcomes.
• Contribute to the development of KPIs; measure success metrics and monitor change progress.
• Create ongoing awareness and engagement through presentations to a variety of senior and other stakeholders.
• Provide post-implementation status updates and support to stakeholders to ensure ongoing project success.
• Champion a customer focused and strong risk culture by playing a key role in the change management process through leveraging the Bank’s relationships, systems and knowledge.
• Guide other Change Management team members in delivery / execution.

Education & Experience

• University degree in a relevant field is required.
• A change management certification or designation is desired.
• 6‑10 years of relevant experience required in the role of a change management practitioner, preferably in a partnership or matrix organization where multiple complex groupings of stakeholders must be managed simultaneously.
• Previous financial institution experience preferred.
• Background in, certification or understanding of learning methods, training needs assessment and training design is advantageous.
• Fluency in Spanish is an asset.

Implementation of Change Initiatives

• Work experience in leading change in large organization is highly desired.
• Comprehensive knowledge of change management principles and practices.
• Proven experience of change management work stream from initial vision setting to post‑implementation change sustainability.
• Excellent ability to evaluate options/alternatives and develop solutions/recommendations for complex problems/issues.
• Ability to develop and deliver executive level presentations that bring together strategy and high‑level concepts in a form that is easily understood by all stakeholders.
• Ability to motivate and encourage project team members and change agents through coaching and confidence building.
• Ability to operate in ambiguous environments and develop a structure for successful execution.

Interpersonal Skills

• Excellent listening, oral and written communication skills.
• Strong presentation, facilitation, coaching, and project management skills to support change processes.
• Ability to see situations and issues from multiple points of view.
• Collaborative decision‑making skills and the ability to work effectively with a variety of stakeholders.

Organizational Awareness

• Good understanding and awareness of strategic and tactical business planning and executional issues/processes.
• Strong understanding of business processes and the Bank’s overall organizational structure.
• In‑depth understanding of the interactions within groups to create buy‑in for specific agendas.
• Ability to build consensus and negotiate the needs of diverse groups.
• Ability to interact effectively with the target audience to obtain buy‑in on difficult issues.
• Proactive approach to managing sponsor and stakeholder expectations.

Location: Canada, Ontario, Toronto

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.