Senior Liability Adjuster

Crawford & Company; British Columbia; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

A leading insurance services provider is seeking a Senior Liability Adjuster to join their team. This role offers flexible working arrangements, including in-office, hybrid, or fully remote options. The successful candidate will be responsible for investigating, negotiating, and settling claims with a focus on commercial auto and property. A minimum of 6 years of claims handling experience is essential. Strong communication and analytical skills are key requirements.

Qualifications

• Minimum 6 years of technical claims handling experience in commercial auto and property.
• Experience in multiline claims and litigation management.
• Independent Adjuster Licensed and able to maintain licenses in home province.

Responsibilities

• Investigate, collect, and analyze claims information.
• Maintain accurate billing and expense records.
• Negotiate and settle claims.

Skills

Claims handling experience

Negotiation skills

Customer service skills

Analytical skills

Communication skills

Education

Post-secondary education in insurance-related field

CIP designation or working towards CIP designation

Tools

Office 365

Windows 10

Job description

Position Summary

We are currently recruiting for a Senior Liability Adjuster to join our team in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The successful candidate investigates, evaluates, negotiates, and settles claims by telephone, correspondence and when required through mediation (virtual or in person) and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters, experts and legal counsel on a task basis.

Responsibilities

• Investigation, collection, and analysis of claims information
• Accurate recording, reporting and presentation of files
• Evaluates coverage, liability and quantum
• Maintenance of accurate billing, and time and expense records
• Negotiates, settles, and finalizes claims
• Work with manager to maintain client relations

Requirements

• Minimum 6 years of technical claims handling experience in commercial auto and property claims handling
• Commercial liability claims experience is required.
• Post-secondary education in an insurance-related field will be considered an asset
• Experience in multiline claims, complex claim handling, legal proceedings and litigation management
• CIP designation or working towards CIP designation is required
• Independent Adjuster Licensed with ability to maintain a full adjusting license in your home province. Multiple provincial licenses is preferred.
• Strong computer and reporting skills including Office 365 and Windows 10
• A team player with outstanding customer service skills
• Excellent verbal and written communication skills
• Strong analytical and mathematical ability
• Able to manage multiple priorities
• Strong PC skills including application-based skills
• Complete continuing education courses as required by Crawford and Company, province, or professional trade association

Additional Information

We thank all applicants for their interest in Crawford & Company; however, only those selected for an interview will be contacted.

Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and / or to perform the essential duties of the posted position. If you have an accommodation need, please email as soon as possible to make appropriate arrangements.