Senior IT Service Desk Lead: macOS/Windows & AI Support

StackAdapt; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Canada is looking for a Service Desk Specialist to enhance employee productivity within a rapidly growing IT Service Desk team. You will provide IT support in a mixed Mac and Windows environment and lead the resolution of complex service requests. Candidates should have experience in SaaS administration and possess excellent communication skills. The position offers a competitive salary, health benefits, and support for personal development initiatives in a diverse and inclusive culture.

Benefits

Highly competitive salary

Health benefits from day one

Access to mental health care program

Work from home reimbursements

Friendly and supportive culture

Qualifications

• Minimum of 3 years of experience in a Service Desk environment.
• Deep technical expertise supporting macOS and Windows in enterprise environments.
• Advanced knowledge of SaaS administration and identity management.

Responsibilities

• Lead the resolution of escalated and complex service requests.
• Act as a senior point of contact for IT Service Desk operations.
• Foster technical growth and knowledge sharing within the team.
• Administer and support SaaS applications and identity platforms.
• Drive process improvements by designing and documenting IT workflows.

Skills

macOS support

Windows support

SaaS administration

Excellent communication skills

Customer satisfaction focus

Multi-task management

Education

ITIL certification

Tools

FreshService

Google Workspace

Okta

Slack

Job description

A leading technology company in Canada is looking for a Service Desk Specialist to enhance employee productivity within a rapidly growing IT Service Desk team. You will provide IT support in a mixed Mac and Windows environment and lead the resolution of complex service requests. Candidates should have experience in SaaS administration and possess excellent communication skills. The position offers a competitive salary, health benefits, and support for personal development initiatives in a diverse and inclusive culture.