Senior Incident Manager - Remote Support & Reliability

Cognizant; Calgary; Hybrid; CAD 64,000 - 103,000; Full time

Job summary

A leading technology company is seeking a Senior Support Analyst to act as a primary contact for domain-related queries. You will lead incident management, conduct root cause analyses, and ensure application stability for a Digital Commerce platform. The ideal candidate has 6+ years of experience, especially with Spring Boot and database troubleshooting. This position offers a hybrid work environment, competitive salary between $64,734 - $102,500, and a variety of benefits including medical insurance and paid time off.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Minimum of 6+ years of relevant work experience.
• Proven experience with Spring Boot microservices and Spring Batch.
• Strong knowledge of databases like MySQL and MongoDB.

Responsibilities

• Lead technical troubleshooting for high-severity incidents.
• Conduct deep-dive investigations into recurring issues.
• Monitor application performance and troubleshoot database queries.

Skills

Spring boot Micro services

Spring batch

Node.js

Apache

Redis

MySQL

MongoDB

Kafka

Git

Jenkins

Adobe Experience Manager

Job description

A leading technology company is seeking a Senior Support Analyst to act as a primary contact for domain-related queries. You will lead incident management, conduct root cause analyses, and ensure application stability for a Digital Commerce platform. The ideal candidate has 6+ years of experience, especially with Spring Boot and database troubleshooting. This position offers a hybrid work environment, competitive salary between $64,734 - $102,500, and a variety of benefits including medical insurance and paid time off.