Senior Customer Success Manager

Scoop Robotix Inc.; Remote; CAD 80,000 - 100,000; Full time

Job summary

A renewable energy solutions provider is seeking a Senior Customer Success Manager to enhance customer engagement and drive success using technical consulting skills. The ideal candidate will possess 3+ years of experience in a customer-facing role, a strong grasp of SaaS platforms, and excellent problem-solving skills. This fully remote position offers further opportunities for advancement and is perfect for proactive individuals keen on making a difference in the renewable energy sector.

Benefits

Health, dental, and vision insurance

Health and wellness spending account

Collaborative work environment

Qualifications

• 3+ years in a technical customer-facing role.
• Degree in Engineering, Computer Science, Mathematics, or Business Analytics preferred.
• Ability to map workflows and analyze data structures.

Responsibilities

• Conduct pre-sales technical consulting with sales team.
• Analyze customer workflows and configure platforms.
• Ensure smooth onboarding and implementation.

Skills

Analytical thinking

Problem-solving

Customer engagement

Data analysis

Technical consulting

Communication skills

Education

Technical or analytical degree

Tools

SaaS platforms

CRM systems

ERP systems

Job description

About the job Senior Customer Success Manager

The Opportunity

Scoop Robotix Inc. is seeking a Customer Solutions Consultant (CSC) to join our growing team. This role is perfect for individuals who excel in analytical thinking, problem-solving, and understanding data relationships, while also possessing strong communication and customer engagement skills.

As a CSC, you will become an expert in our highly configurable no-code platforms, helping customers implement and optimize Scoop’s Central Operations Hub (COH), GLOO Cloud Integration Platform (iPaaS), and LOOXY Business Intelligence & Analytics (BI) solutions. You will work collaboratively with a Customer Growth Manager (CGM) to ensure customer success, balancing technical solutioning with business growth objectives.

You will also play a key role in upstream solutioning and technical consulting during the pre-contract sales process, enhancing sales outcomes and ensuring smooth transitions from sales to implementation. A proactive mindset is essentialour ideal candidate actively monitors their book of business, identifies opportunities, and consistently adds value in every customer interaction - whether in a check-in email or in an all-team customer meeting.

This high-impact role offers opportunities for advancement into senior consulting, technical project management, or leadership based on performance.

Responsibilities

• Pre-Sales Technical Consulting: Work with the sales team to assess customer needs, provide technical insights, and design high-level solutions.
• Customer Consultation & Solution Design: Analyze customer workflows and configure Scoop’s platform to optimize their operations.
• Implementation & Onboarding: Ensure smooth platform adoption by guiding new customers through setup and best practices.
• Technical Problem-Solving: Optimize workflows and advise on key integrations using strong analytical skills.
• Customer Engagement: Maintain high customer satisfaction through proactive communication and problem resolution.
• Training & Enablement: Conduct training and workshops to maximize customer adoption.
• Cross-Functional Collaboration: Work with Sales, Product, and Engineering teams to improve customer experience and product offerings.
• Data Analysis & Reporting: Monitor customer health and provide insights to drive retention and success.
• Revenue Growth & Retention: Partner with the CGM to minimize churn and maximize revenue within your assigned accounts.
• Customer Expansion & Upsell: Identify opportunities for customer growth and collaborate on upsells and renewals.

Qualifications

• Experience: 3+ years in a technical customer-facing role such as Customer Solutions Consultant, Technical Customer Success, Business Analyst, or Implementation Specialist.

Education: A technical or analytical degree (e.g., Engineering, Computer Science, Mathematics, or Business Analytics) is preferred.

Analytical & Logical Thinking: Ability to map workflows, analyze data structures, and solve business problems.

Tech-Savvy: Strong grasp of SaaS platforms, workflow automation tools, CRM, or ERP systems.

Customer-Facing Skills: Excellent communication, active listening, and problem resolution abilities.

Proactive & Results-Oriented: Takes initiative, anticipates customer needs, and continuously adds value.

Revenue-Driven Mindset: Experience in customer retention, expansion, or revenue growth strategies is a plus.

Adaptability: Thrives in a fast-paced environment and seeks continuous improvement.

Bonus Skills/Experience

Experience in solar, renewable energy, or field service industries.

Familiarity with integration platforms (iPaaS), business intelligence tools, or API-based solutions.

Prior work in customer onboarding, implementation consulting, or technical support for SaaS products

Bonuses for customer retention and revenue expansion.

Fully remotework anywhere in Canada.

Health, dental, and vision insurance.

Health and wellness spending account.

Collaborative and innovative work environment.

About Us Scoop is on a mission to empower the renewable energy & electrification revolution by helping solar and renewable energy companies scale efficiently. Our no-code Central Operations Hub streamlines operations, automates workflows, and integrates seamlessly with existing tools. Purpose-built for field operations teams, Scoop enables businesses to accelerate growth while maintaining operational excellence.

Join us in shaping the future of renewable energy technology. Apply today!