Senior Commercial Lines Account Manager

Job Born; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance brokerage in Ontario is seeking an experienced Commercial Insurance Broker. The role involves managing a client portfolio, ensuring service excellence, and supporting new business development. The ideal candidate has over 10 years of experience in commercial insurance, holds a R.I.B.O. license, and possesses strong client relationship management skills. This position offers a competitive compensation package and opportunities for career growth.

Benefits

Competitive Compensation Package

Comprehensive Benefits Plan

RRSP Matching Program

Hybrid Remote Work Flexibility

Professional Development Courses & Designations

100% Tuition Reimbursement

Career Growth & Learning Opportunities

Supportive team environment

Qualifications

• Minimum 10+ years of Commercial Insurance experience.
• R.I.B.O. license (mandatory).
• C.I.P. and/or C.A.I.B. designation (or working towards completion).
• Strong understanding of policy wordings and commercial coverages.
• Self-starter who thrives in a collaborative, professional environment.

Responsibilities

• Manage a portfolio of commercial clients and ensure exceptional service.
• Lead renewal strategy and initiate account planning in advance.
• Support client growth by identifying opportunities to expand coverage.
• Coordinate and resolve arising client issues proactively.
• Contribute to departmental production goals by developing new business.

Skills

Client relationship management

Communication skills

Problem-solving

Time management

Analytical abilities

Education

Post-secondary education (University or College degree preferred)

Tools

EPIC

MS Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Commercial Insurance Broker Hybrid – North York, Ontario | Full-Time

Why Join Us?

Our client is a forward-thinking, client-first insurance brokerage that invests in its people. You’ll be joining a dynamic team of professionals committed to delivering best-in-class insurance solutions while fostering a collaborative and rewarding work environment.

We offer more than just a job — we offer a career path designed for growth and success.

What We Offer

• Competitive Compensation Package
• Comprehensive Benefits Plan
• RRSP Matching Program
• Hybrid Remote Work Flexibility
• Professional Development Courses & Designations
• 100% Tuition Reimbursement for business-relevant courses and training
• Career Growth & Learning Opportunities
• Supportive team environment with strong mentorship and leadership

Position Overview

We are seeking a highly experienced Commercial Insurance Broker to join our team. In this role, you will be responsible for managing a portfolio of commercial clients, ensuring exceptional service and fostering long-term relationships. Working closely with Producers and support staff, you will play a key role in client retention, renewal strategy, and new business development.

Key Responsibilities

• Lead renewal strategy and initiate account planning 100 days in advance of policy expiry in collaboration with the Producer.
• Act as the primary contact for servicing a renewal book of commercial business, ensuring accurate and timely documentation and billing.
• Support client growth by identifying opportunities to expand coverage and cross-sell additional products.
• Coordinate and resolve arising client issues proactively and professionally.
• Attend or lead client meetings as required, supporting the Producer with marketing, proposals, and client communications.
• Maintain accurate documentation in EPIC and ensure compliance with brokerage workflows and procedures.
• Keep current on market trends, products, and evolving client needs.
• Contribute to departmental production goals by developing new business from assigned leads and existing accounts.
• Participate in ongoing training, development, and industry designation programs.
• Foster positive internal and external relationships to maintain a high standard of client service and teamwork.

Requirements

• Minimum 10+ years of Commercial Insurance experience
• R.I.B.O. license (mandatory)
• C.I.P. and / or C.A.I.B. designation (or working towards completion)
• Post-secondary education (University or College degree preferred)
• Strong understanding of policy wordings and commercial coverages
• Excellent client relationship management and communication skills
• Proficient in EPIC, MS Outlook, Word, Excel
• Highly organized with strong problem-solving, time management, and analytical abilities
• Self-starter who thrives in a collaborative, professional environment

Ready to Elevate Your Career?

If you’re an experienced broker looking for a rewarding career with a company that values your expertise and encourages continuous growth, we want to hear from you.

Want to know more? Let’s Talk! Call or text me at 519-572-6095 Cindy Gowing, PRC

AIRS, Certified Professional Recruiter

JOB-BORN Executive Search Inc. 519-572-6095 BIG ENOUGH TO SERVE YOU …small enough to know you