Senior Cloud & CCaaS Integration Consultant

Bell Canada; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading telecommunications provider is seeking candidates for a management position focused on contact centre solutions in Montreal. The role requires technical integration experience, supporting various cloud-based services, and proficiency in both English and French. A comprehensive benefits package and a hybrid work environment are offered, ensuring flexibility and work-life balance. The ideal candidate will have strong problem-solving skills and a collaborative approach to project delivery.

Benefits

Comprehensive health benefits

35% discount on services

Flexible work hours

Qualifications

• Experience in supporting contact centre solutions.
• Hands-on integration experience in various technologies.
• Proven experience with software and hardware technologies.

Responsibilities

• Develop and configure contact centre solutions.
• Participate in projects for successful delivery of solutions.
• Conduct functional and technical analyses.

Skills

Knowledge of the Genesys Cloud platform

Knowledge of Contact Centre solutions

Capability to work as a team

Cloud based solution delivery experience

Proficiency in English & French

Education

Bachelor's degree in computer science or related field

Tools

Genesys

AWS

Google

Job description

A leading telecommunications provider is seeking candidates for a management position focused on contact centre solutions in Montreal. The role requires technical integration experience, supporting various cloud-based services, and proficiency in both English and French. A comprehensive benefits package and a hybrid work environment are offered, ensuring flexibility and work-life balance. The ideal candidate will have strong problem-solving skills and a collaborative approach to project delivery.