Senior CCaaS & Cloud Solutions Consultant

Bell; Montreal; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading telecommunications company in Montreal is seeking a candidate with technical solution integration experience. Ideal candidates will have knowledge of contact centre solutions and be bilingual in English and French. You will participate in developing and configuring advanced contact centre solutions, guiding projects, and identifying opportunities for innovation. This full-time, hybrid position aims to deliver exceptional service to enterprise-scale customers and offers a comprehensive benefits package.

Benefits

Comprehensive compensation package

Medical, dental, and vision benefits

35% discount on services

Qualifications

• Experience in supporting contact centre solutions or successful technology integration.
• Proven experience with a variety of software and cloud-based solutions.
• Ability to manage multiple delivery activities simultaneously.

Responsibilities

• Participate in the development and configuration of contact centre solutions.
• Conduct functional and technical analysis defining the target solution.
• Identify opportunities for improvement, innovation and automation.

Skills

Knowledge of the Genesys Cloud platform

Contact Centre solutions knowledge

English & French, spoken and written

Cloud based solution delivery experience (CCaaS, Amazon Connect, Twilio, Google)

Education

Bachelor’s degree in computer science, Information Technology, or related field

Job description

A leading telecommunications company in Montreal is seeking a candidate with technical solution integration experience. Ideal candidates will have knowledge of contact centre solutions and be bilingual in English and French. You will participate in developing and configuring advanced contact centre solutions, guiding projects, and identifying opportunities for innovation. This full-time, hybrid position aims to deliver exceptional service to enterprise-scale customers and offers a comprehensive benefits package.