Senior Business Systems & Automation Lead - Remote

Bold Commerce; Winnipeg; Remote; CAD 75,000 - 95,000; Full time

Job summary

A leading eCommerce solutions provider in Canada is seeking a Business Systems Administrator. This role focuses on operational ownership of customer success systems, particularly Zendesk. The ideal candidate has extensive experience in system administration and designing support automation strategies. Join a fast-paced team that values efficiency and customer experience while enjoying competitive compensation and flexible remote work arrangements.

Benefits

Competitive salary

Employer paid health benefits

Flexible work hours

Annual health benefit

Qualifications

• 3+ years administering Customer Success or Support systems.
• 2+ years in Customer Success or Support leadership roles.
• Experience with AI-powered self-service solutions.

Responsibilities

• Own and optimize Customer Success systems including Zendesk and internal tools.
• Define and execute self-service strategies using AI and automation.
• Build scalable workflows and system integrations.

Skills

Customer Success system administration

Zendesk

System integrations

Workflow design

Support automation strategies

Analytical mindset

Tools

Zendesk

Looker

REST APIs

Job description

A leading eCommerce solutions provider in Canada is seeking a Business Systems Administrator. This role focuses on operational ownership of customer success systems, particularly Zendesk. The ideal candidate has extensive experience in system administration and designing support automation strategies. Join a fast-paced team that values efficiency and customer experience while enjoying competitive compensation and flexible remote work arrangements.