Senior Business Systems Analyst

The Salvation Army in Canada; Halifax; On-site; CAD 100,000 - 126,000; Full time

Job summary

A reputable non-profit organization in Halifax is seeking a Senior Business Systems Analyst to lead ServiceNow implementations. You'll be critical in driving digital transformation and optimizing business processes. The ideal candidate has extensive experience in business analysis, particularly with ServiceNow. This role offers competitive compensation and the opportunity to impact technical solutions across the organization.

Qualifications

• 7+ years of experience in business systems analysis.
• 3+ years of experience focused on ServiceNow implementations.
• Strong understanding of ServiceNow architecture and workflows.

Responsibilities

• Lead analysis, design, and implementation of ServiceNow solutions.
• Facilitate workshops to gather business requirements.
• Manage requirements throughout the project lifecycle.

Skills

ServiceNow expertise

Business analysis

Stakeholder management

Analytical abilities

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

SaaS / PaaS platforms

Job description

Overview

Join to apply for the Senior Business Systems Analyst role at The Salvation Army in Canada

We are seeking a strategic and detail-oriented Senior Business Systems Analyst with deep expertise in ServiceNow to join our IT team. This role will be instrumental in driving digital transformation initiatives, optimizing business processes, and delivering scalable ServiceNow solutions across the organization.

Key Accountabilities

• Lead the analysis, design, and implementation of ServiceNow solutions across ITSM, HRSD, and other modules.
• Facilitate workshops and interviews to gather business requirements and translate them into functional specifications.
• Collaborate with developers, architects, and business units to ensure alignment between technical solutions and business needs.
• Create process flows, use cases, and system diagrams to support solution design.
• Manage and track requirements throughout the project lifecycle, ensuring traceability and quality assurance.
• Support testing efforts including test case creation, execution, and defect resolution.
• Assist in vendor selection, RFP development, and evaluation of ServiceNow-related tools and integrations.
• Continuously evaluate existing processes and recommend improvements using ServiceNow capabilities.

Education and Experience Qualifications

• Bachelor’s degree in Computer Science, Business Administration, or related field.
• Seven (7+) years of experience in business systems analysis, with at least three (3) years focused on ServiceNow implementations.
• Strong understanding of ServiceNow architecture, workflows, and scripting.
• Experience with SaaS / PaaS platforms and cloud-based integrations.
• Familiarity with ITIL processes and enterprise service management.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Experience in non-profit or mission-driven organizations is an asset.

Compensation

The target hiring range for this position is $100,390.71 to $125,488.38 with a maximum of $150,586.06. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Engineering, Project Management, and Design

Industries

• IT System Testing and Evaluation
• IT System Operations and Maintenance
• Non-profit Organization Management

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