Senior Application Consultant - Braze

VML MAP; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading marketing technology firm in Toronto is seeking an Application Consultant to join their development team. The role involves collaborating with cross-functional teams to enhance marketing strategies, streamline client operations, and ensure the successful adoption of technology solutions. Candidates should have a strong background in marketing operations and a client-focused approach. This position offers an opportunity to work with a diverse team and contribute to innovative solutions in a dynamic environment.

Qualifications

• Proven understanding and implementation of advanced marketing automation setups.
• Experience crafting and optimizing customer journeys and lifecycle stages.
• Adept at understanding diverse client processes and delivering tailored solutions.
• Experience querying and validating data for audience development.

Responsibilities

• Collaborate within a cross-functional team to ensure client success.
• Drive the successful adoption of Catalyst tools across clients.
• Streamline client operations with customized business rules.
• Ensure quality and reliability by testing configurations.
• Identify and resolve technical issues proactively.
• Engage with marketers to collect and understand business requirements.
• Build data audiences and manage segments for reporting.
• Contribute to optimize the Catalyst platform.

Skills

Deep understanding of Marketing Operations

Customer Journey Expertise

Client-Focused Approach

Data Management

Job description

Overview

Are you eager to learn about innovative technologies? Would you like to work with the Catalyst MAP internal product tools? Then you might be the Application Consultant we are looking for!

What will your day look like?

As our new Application Consultant, you will join our growing development team. You will deal with moving pieces and help us build the most effective way to launch marketing campaigns at scale for global brands – focusing on making the process seamless and efficient for marketers and operations specialists while activating new technical capabilities. You will bridge the gap between technology and marketing strategies, work closely with clients to understand their objectives and translate them into technical requirements, and collaborate with developers to ensure the technical solutions align with the client\'s business goals.

More specifically, your tasks include:

• Collaborating effectively within a cross-functional team, partnering with operations and product teams to ensure seamless product delivery and client success.
• Driving the successful adoption of Catalyst tools across our client base by configuring efficient and tailored end-to-end client experiences.
• Streamlining client operations by configuring and implementing customized business rules and automations.
• Bringing product visions to life by configuring and implementing new features according to provided specifications and designs.
• Ensuring the quality and reliability of implementations by rigorously testing configurations and newly developed features.
• Proactively identifying, troubleshooting, and resolving technical issues within existing applications, ensuring a seamless user experience.
• Collecting business requirements by engaging with marketers to translate them into technical specifications.
• Utilizing tools to build data audiences and manage segments while understanding their quality and integrity.
• Contributing to a culture of continuous improvement by identifying and recommending opportunities to optimize the Catalyst platform and its features.

Who are you going to work with?

You will join a team of highly skilled developers, architects, data specialists, product managers and project managers who are passionate about building great products and customer experiences together. You will also work closely with experts from other technology, creative and client teams.

What do you bring to the table?

As a person, you have a team player mindset and an open-minded attitude. You can communicate ideas and technical topics honestly and clearly – also to non-experts – while respecting the views of others on the team. You are eager to understand and find solutions, allowing you to quickly adapt to changing situations and come up with new ideas. As a strategic thinker, you take into consideration the big picture and critically assess the projects you\'re working on, consulting and advising when needed. You also solve problems in an analytical and pragmatic manner, both independently and as part of the team.

Moreover, you have experience with:

• Deep understanding of Marketing Operations: Proven understanding and implementation of advanced marketing automation setups, leveraging best practices for optimal performance.
• Customer Journey Expertise: Experience crafting and optimizing customer journeys, lifecycle stages, and trigger-based marketing programs that drive engagement and conversions.
• Client-Focused Approach: Adept at understanding and adapting to diverse client processes and ways of working, with a track record of delivering tailored technical solutions.
• Data Management: Experience querying, validating, understanding and using data for developing relevant audiences to communicate or report to.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world\'s most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

#LI-EMEA

WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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