Senior Analyst, Collections

Momentum Financial Services Group; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A financial services company in Toronto is seeking a Senior Analyst, Collections to enhance customer engagement strategies and reduce financial losses. This role requires expertise in analytics, customer communication, and cross-functional collaboration. Ideal candidates will have strong analytical skills along with hands-on experience in SQL and Python. A degree in a relevant field and 4+ years in financial services are required.

Qualifications

• 4+ years of experience in financial services, preferably in credit risk or collections.
• Hands-on experience developing customer messaging strategies.
• Proven success managing communication strategy lifecycles.

Responsibilities

• Design and implement collections communication strategies.
• Apply advanced analytics to assess effectiveness.
• Translate analytical findings into actionable insights.

Skills

Analytical skills

Experience with SQL

Experience with Python

Customer communication strategies

Strong Excel skills

Visualization tools like Tableau

Education

Bachelor’s or Master’s degree in a related field

Tools

CRM tools

Digital engagement platforms

Job description

Overview

The Job: Senior Analyst, Collections
This is a high-impact role at the intersection of analytics, strategy, and customer communication. As Senior Analyst, you will design, evaluate, and optimize customer engagement strategies within Collections to reduce losses, improve recovery rates, and deliver customer experiences that reinforce trust—even in challenging financial conversations.

What You’ll Do

• Design, implement, and optimize collections communication strategies to drive improved recovery and reduce delinquency
• Apply advanced analytics to assess effectiveness across channels including email, SMS, outbound call, and IVR
• Partner with data scientists, engineers, product managers, and operations to align strategies with business goals and system capabilities
• Develop and execute A/B and multivariate testing frameworks to refine messaging approaches
• Oversee strategy execution, monitor outcomes, and recommend ongoing improvements
• Translate analytical findings into actionable insights and recommendations for senior leadership
• Ensure compliance with regulatory and legal standards while maintaining a customer-first approach
• Support evolution of collections analytics platforms by embedding communication-specific KPIs and feedback loops

What You’ll Bring to the Table

• Strong analytical skills and hands-on experience with SQL, Python, SAS, or R
• Expertise in designing and executing customer communication strategies, ideally in collections or servicing contexts
• Familiarity with CRM tools, digital engagement platforms, and customer segmentation methods
• Proven success managing communication strategy lifecycles—ideation, design, execution, monitoring
• Strong Excel and PowerPoint skills, plus experience with visualization tools like Tableau or Power BI
• Excellent written and verbal communication, with ability to distill complex analysis into clear business narratives
• Business acumen with ability to balance customer empathy with financial performance goals
• Self-driven and autonomous, yet effective in cross-functional collaboration
• Ability to influence and manage stakeholders in a matrixed environment
• Bonus: knowledge of machine learning applications for contact optimization or NLP in message testing

Education + Experience

• Bachelor’s or Master’s degree in Data Science, Mathematics, Statistics, Computer Science, Economics, Marketing Analytics, or a related field
• 4+ years of experience in financial services, preferably in credit risk, collections, customer communications, or strategy roles
• Hands-on experience developing and testing customer messaging strategies
• Working knowledge of collections operations and regulatory frameworks is highly advantageous

Diversity, Equity and Inclusion

Momentum Financial Services Group (MFSG) integrates questions about diversity, including race and ethnicity, into its job application process to support its commitment to equity, diversity, and inclusion. These questions are designed to collect demographic information for the purpose of analyzing and improving hiring practices, ensuring they are inclusive and equitable. Applicants have the option to disclose their demographic information. Choosing not to provide this information will not affect their application status.