Senior Account Manager

Growth Shop; Vancouver; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading e-commerce consultancy is looking for a Senior Account Manager to oversee client relationships and drive growth strategies across a portfolio of brands. You will collaborate with a remote team, leveraging insights to optimize performance and manage P&L outcomes. The role offers great autonomy, performance bonuses, and a focus on personal development within a fast-paced, inclusive environment.

Benefits

Great base salary with performance bonuses

20 days paid holiday plus public holidays

Self-development budget

Qualifications

• 5+ years of DTC / ecommerce growth marketing experience.
• Proven experience in data-driven growth and multi-channel strategies.
• Strong grasp of business fundamentals and P&L management.

Responsibilities

• Own growth delivery for a portfolio of DTC brands.
• Lead a delivery pod and ensure accountability for performance goals.
• Translate data insights into actionable growth strategies.

Skills

Data-driven decision-making

Leadership

Client relationship management

Job description

Job Description

Your Mission

Youll be the Senior Account Manager inside a Growth Pod - owning client relationships, growth delivery, and blended performance across a portfolio of fast-growth DTC brands. Backed by our proprietary GS IQ platform, youll drive multi-channel budget allocation, conversion rate optimization priorities, and CRM performance.

This isnt a blank-slate role. Youll extract insights from our data infrastructure, hold pods accountable for precision execution, and ultimately own the growth outcomes at the P&L level. Youll work alongside top-tier media buyers, CRO specialists, CRM leads, and analysts to ensure brands scale profitably and sustainably.

What Youll Do

• Fully own the growth delivery of your portfolio of DTC brands : from auditing new opportunities to scaling existing clients
• Lead your delivery pod, ensuring the team is clear on priorities, KPIs, and accountable to performance goals
• Translate data into actionable growth decisions - shifting budgets, prioritizing CRO, and aligning multi-channel activity to the P&L
• Drive client retention by setting clear expectations, making confident recommendations, and building trusted partnerships
• Create shared processes and blueprints that allow every client to scale faster, smarter, and more efficiently
• Contribute to Growth Shops innovation roadmap, exploring new tools, systems, and AI-driven workflows that raise the bar

Who We're Looking For

Youre someone who creates momentum wherever you go. You combine sharp quantitative thinking with strong leadership instincts - you're able to make confident calls even when they challenge the clients initial view. You thrive in fast-paced environments, juggle multiple priorities with ease, and bring thick skin and calm under pressure.

You care deeply about precision and performance. You can quickly extract insights from complex data sets and turn them into action. Beyond numbers, youre a leader who mentors, motivates, and raises standards across your pod. Youre as comfortable getting deep into the details as you are guiding the big picture.

Your Experience

• 57+ years of DTC / ecommerce growth marketing experience
• Proven experience in multi-channel, data-driven growth (you can show how youve shifted budgets, managed channel KPIs, and impacted P&L outcomes)
• Strong grasp of business fundamentals : contribution margin, net profit, and DTC P not just media metrics
• Highly self-motivated, operationally minded, and process-driven
• Skilled in interrogating complex ecommerce data sets (e.g. pricing, shipping costs, profitability impacts) beyond surface revenue performance
• Experience building, leading, and mentoring high-performing teams
• Able to think creatively as well as operationally - balancing strategic structure with outside-the-box ideas
• Fast, clear communicator who can influence and align across multiple stakeholders and time zones
• Invests in personal growth, self-education, and continuous improvement
• Confident yet open-minded, you care more about the right outcome than about being right
• Bonus : Global perspective and comfort working across multiple time zones

Our Culture

Were a lean, remote-first team working across North America, Europe and all the timezones in between. While we operate remotely, we value real connection and occasionally bring the team together in person (think Dubai or Bali). We care deeply about high-quality work, speed, and ownership. Everyone here is trusted to make decisions, move fast, and be accountable for outcomes.

We invest in people who take initiative, raise the standard, and want to build something meaningful. Youll get real autonomy, sharp teammates, and a clear environment where the focus is on growth : for the business, the team, and you.

The Package

• Great base salary with aligned team performance bonuses
• 20 days paid holiday + your local public holidays
• Extensive training from elite-level operators
• Self-development budget for learning tools, courses, or resources
• High-performance, no-politics team environment
• Clear pathway for growth based on performance
• A sincere commitment to making this the most fulfilling role youve ever had

Interested?

We thought you might be. Send us your resume along with examples of DTC brands youve helped scale. Show us the numbers, decisions, and outcomes youve drivenbecause results speak louder than buzzwords.

Diversity & Inclusion

At Growth Shop we pride ourselves on being an inclusive employer and warmly welcome LGBTQIA+ people, people of color, neurodivergent people, parents and individuals with impairments to apply to work with us. We recognize the value of having diverse perspectives within our teams and welcome these with open arms and a commitment to fostering a work environment that supports and empowers all voices.

We are committed to making reasonable adjustments to the recruitment process as required. We also hope that you will feel comfortable notifying our team of your pronouns at any stage of the recruitment process. Please add any such notifications or adjustment requests to your application.

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