Security & IT Specialist

Spellbook; San Juan de Terranova; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading AI solutions company in Canada seeks a Security & IT Specialist to oversee IT infrastructure and ensure the smooth operation of security programs. The role involves managing server issues, supporting compliance efforts, and assisting with IT-related inquiries from customers. Ideal candidates will have a degree in Information Security and strong problem-solving skills. Competitive benefits include flexible work arrangements and wellness allowances.

Benefits

Flexible work environment

Company-paid group benefits

Generous time-off policies

Monthly paid meals

Qualifications

• Proven experience in IT support and managing IT infrastructure.
• Strong analytical and problem-solving skills.
• Ability to communicate technical concepts to non-technical audiences.

Responsibilities

• Assist the sales and customer success team with IT-related questions.
• Resolve hardware and software issues.
• Manage device management and endpoint protection.

Skills

IT support

Problem-solving

Communication skills

Cloud services knowledge

Education

Degree or Diploma in Information Security or related field

Tools

Microsoft Intune

Microsoft Azure AD

Job description

About Spellbook

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in‑house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

About the Role

As Spellbook’s Security & IT Specialist, you will play a crucial role in ensuring the smooth operation of our security program and IT infrastructure, while partnering with our sales team to address security questions for our valued customers. You will primarily resolve hardware and software issues, manage IT procurement, oversee endpoint protection, and keep office IT running smoothly.

Responsibilities

• Assist the sales and customer success team in answering customer IT and security‑related questions, including questionnaires and calls with customer IT or security teams.
• Help employees resolve hardware and software issues promptly and effectively, exceeding internal service level agreements.
• Assist with procurement and management of cloud services, software, and IT equipment.
• Manage device management and endpoint protection using tools like Microsoft Intune and Defender.
• Assist People Ops with IT matters, including employee/contractor onboarding, offboarding, and status changes.
• Address general IT requests submitted by employees and ensure timely resolution.
• Configure and manage existing and new cloud services utilized by the company.
• Conduct IT and security reviews of vendors to ensure compliance and security standards.
• Support compliance efforts related to IT systems, particularly SOC 2 and HIPAA requirements.
• Create and maintain documentation for IT processes, employee support, and security controls.
• Assist with access management for users, devices, and IT systems configuration using tools like Microsoft Azure AD.
• Automate and streamline IT processes to enhance efficiency and scalability.
• Collaborate with teams to suggest improvements to the IT and security programs.
• Stay updated with developments in relevant IT and security practices.
• Support with other responsibilities and projects as required.

Qualifications

• Degree or Diploma in Information Security, Information Technology, Networking or related field, or equivalent practical experience.
• Proven experience in IT support and managing IT infrastructure.
• Familiarity with cloud services, software procurement, and endpoint protection tools.
• Knowledge of security best practices related to IT operations.
• Familiarity with assisting the people team in IT tasks.
• Experience with compliance frameworks such as SOC 2.
• Strong analytical and problem‑solving skills and a keen eye for detail.
• Excellent communication skills, and confidence speaking about technical subject matter with non‑technical audiences.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Relevant certifications (e.g., CompTIA Security+, Microsoft Certified) are a plus.

Nice to Haves

• Familiarity with compliance audits and working with third‑party auditors for standards such as SOC 2 and ISO 27001.
• Knowledge of incident response methodologies (e.g., NIST, SANS).
• Experience working with other business units to plan and execute large IT projects.
• Capability to participate in customer calls to address security‑related inquiries and concerns.
• Proficiency in delivering training and maintaining IT/security policies and awareness within the organization.

Benefits

• Embrace autonomy and accountability in a flexible work environment; focus on outcomes and empower you to determine how to get the job done.
• Company‑paid group benefits, with $1,000 toward mental health support.
• Generous time‑off policies and holiday closures.
• Monthly paid meals, an annual wellness allowance, and parental leave top‑ups as your family grows.
• Competitive stock option grants as a pivotal early employee.

Inclusive Hiring

Spellbook is committed to creating an inclusive and supportive candidate experience. If you require any accommodation during the interview process, please let us know. We are proud to be an equal‑opportunity employer and are dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity or expression, sexual orientation, veteran or military status, or any other protected category. Spellbook fosters a culture of inclusivity and maintains a work environment free from discrimination, harassment, and retaliation.