Security and Loss Prevention Expert, NA

Amazon; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global e-commerce company in Ottawa seeks a Security and Loss Prevention Expert to join their team. In this role, you will lead vulnerability assessments, conduct investigations on theft and workplace incidents, and drive continuous improvement in security processes. The ideal candidate will have at least 2 years of experience in security or investigations and a Bachelor's Degree. Strong communication skills and proficiency in data analysis are critical. This position involves 24/7 operations, requiring flexibility in working hours.

Benefits

Comprehensive health benefits

Professional development opportunities

Employee discount program

Qualifications

• Bachelor’s Degree or equivalent professional experience.
• Minimum of 2+ years in security service or investigations.
• Experience with security systems and vendor coordination.

Responsibilities

• Conduct investigations on theft and violence incidents.
• Implement security best practices and process enhancements.
• Perform audits and monitor security systems on-site.

Skills

Data analysis

Root cause analysis

Incident management

Communication

Education

Bachelor’s Degree or 4+ years relevant experience

Tools

Microsoft Office

Physical security systems

Job description

The Security and Loss Prevention Expert (SLP Expert) is a key leadership position within the Amazon Security and Loss Prevention (S&LP) team. This role leads the effort to efficiently and effectively provide End-to-End (E2E) S&LP services across all assigned operational business units. This position reports to the Security and Loss Prevention Cluster Manager.

Key Job Responsibilities

• Identify vulnerabilities and conduct root cause analysis using data to define mitigating actions while ensuring compliance with legal and ethical standards.
• Actively monitor and report outcome for systems and tools that generate data indicating site/region opportunities.
• Manage confidential investigations and prepare prompt reports of theft, fraud, and workplace violence/critical incidents.
• Utilize continuous improvement to drive process enhancements and increase efficiency.
• Serve as department’s liaison and security/crisis management subject matter expert keeping site leadership informed on department’s key issues, strategies and performance.
• Identify, promote and implement security best practices while effectively partnering with internal customers to evaluate current and future security needs, processes, and initiatives, incident response planning, facilitating and management.
• Domestic regional travel up to 50% of the time when applicable.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach; stand/walk for up to 12 hours during shifts; work in an environment where the noise level varies and can be loud; work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments); continuously climb and descend stairs (applies to sites with stairs).
• This role covers 24/7 operations and must be able to work all shifts, including nights, weekends, and holidays.

A Day in the Life

As a SLP Expert, you will join a team of S&LP professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events.

During your investigations, you will collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings contribute to identifying vulnerabilities in various processes to identify and drive mitigating measures.

You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems and, jointly with subject matter experts and external suppliers, maintain their functionality. Furthermore, you identify and act upon initiatives improving our physical security infrastructure and contribute directly to the budgetary planning for our external suppliers. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience.

You will be working on multiple high-impact initiatives/projects by collaborating with stakeholders across organizational levels to deliver measurable outcomes through effective project management.

Finally, you deliver loss prevention-related education and awareness programs to other teams across all management levels and manage the implementation of our S&LP plan.

About the Team

Worldwide Operations Security (WWOS) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection.

We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.

Basic Qualifications

• Bachelor’s Degree or 4+ years relevant professional or military experience
• A minimum of 2+ years in security service OR loss prevention OR asset protection OR investigations OR law enforcement OR 2+ years of Amazon blue-badge experience

Preferred Qualifications

• Experience in implementing metric-based strategies utilizing continuous improvement concepts
• Experience in physical security systems maintenance/implementation and coordinating scope of work with security vendors
• 2+ years of operational experience in risk management, audit, data analytics, inventory control, quality assurance, retail, warehouse, distribution center services, delivery service, or supply chain
• Investigative interviewing experience; Wicklander and Zulawski, Loss Prevention Qualified, Certified Protection Professional, Loss Prevention Certified, Certified Forensic Interviewer, Certified Threat Assessment Certification or other relevant certifications
• Workplace incident mitigation or de-escalation and business continuity planning experience
• Proficient in Microsoft Office; including use of Excel pivot tables and development of charts/graphics

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.