Seasonal This Way ONward Sales Associate - Cottonwood Mall

Gap Inc.; Coquitlam; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading fashion retailer in Coquitlam is seeking a Customer Service Associate to enhance customer interactions and provide excellent service. You will leverage your brand knowledge to assist customers, promote loyalty programs, and ensure a seamless shopping experience. Ideal candidates have strong communication and problem-solving skills, with a commitment to continuous improvement.

Qualifications

• Good communicator with the ability to utilize technology effectively.
• Problem solver focused on continuous improvement.
• Professional handling of customer interactions and issues.

Responsibilities

• Engage with customers by providing excellent customer service.
• Become an expert in the brand's selling behaviors.
• Promote loyalty programs and omni-channel offerings.

Skills

Effective communication

Technical proficiency

Problem-solving skills

Customer engagement

Job description

Overview

About the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

Responsibilities

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Qualifications

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training