Seasonal Sales Support - Client Contact Centre (Toronto)

Tiffany & Co.; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A luxury jewelry retailer is seeking Seasonal Team Members in Toronto. As an effective brand ambassador, you'll ensure clients are warmly welcomed and have a memorable experience. This role requires strong communication skills and the ability to work during non-traditional hours, including holidays and weekends. Ideal candidates should have experience in retail or client-related roles and enjoy working in a fast-paced environment.

Qualifications

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail experience.
• Capability to work with a diverse client base.

Responsibilities

• Be an effective brand ambassador, ensuring Clients are warmly welcomed.
• Assist sales team with boxing and wrapping items.
• Ensure hospitality area is fully stocked, orderly and clean.

Skills

Strong communication skills

Client service skills

Ability to work in a fast-paced environment

Job description

Overview

Tiffany & Co. Seasonal Team Members hold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Members are excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our Clients. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.

As a Seasonal Team Member you will

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Experience Required

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in Canada

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [e-mail] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.

Equal Opportunity Employer