Seasonal Retail Sales Associate - Langley SmartCentre

Gap Inc.; City of Langley; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading retail company in Metro Vancouver is seeking a customer service expert to engage with customers and deliver exceptional service. You will assist in promoting brand loyalty and executing operational processes efficiently. The ideal candidate is passionate about retail, flexible with scheduling, and possesses strong communication skills. This role offers an opportunity to work in a dynamic retail environment.

Qualifications

• Ability to interact effectively with customers and team.
• Passionate about retail with a goal of delivering exceptional service.
• Willing to learn and take feedback for continuous improvement.

Responsibilities

• Engage and connect with customers by providing excellent service.
• Drive sales and service using suggestive selling.
• Maintain a neat and organized work center.

Skills

Effective communication

Customer-focused

Problem solving

Flexibility in schedule

Job description

Overview

About the Role: In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment
• Promote loyalty by educating customers about our loyalty programs
• Seek out and engage with customers to drive sales and service using suggestive selling
• Enhance customer experience using all omnichannel offerings
• Be accountable to personal goals which contribute to overall store goals and results
• Support sales floor, fitting room, cash wrap, back of house, as required
• Maintain a neat, clean and organized work center
• Handle all customer interactions and potential issues/returns courteously and professionally
• Execute operational processes effectively and efficiently

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers
• Passionate about retail and thrive in a fastpaced environment
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts
• Able to utilize retail technology
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs