Seasonal Guest Services Specialist — Mountain Resort

Resorts of the Canadian Rockies; Alberta; On-site; CAD 40,000 - 50,000; Full time

Job summary

A ski resort in the Canadian Rockies is looking for a seasonal customer service representative starting December 17, 2025. This role involves ensuring a welcoming environment, handling cash transactions, and assisting guests with inquiries. Candidates should have previous customer service experience and be able to work flexible hours. The position offers staff accommodation and various discounts. Join a team that values outdoor adventures and guest satisfaction.

Benefits

Staff Accommodation – Private Bedroom

RCR staff season’s pass

Discounts on food, retail, and hotels

Pro-deals

Staff events

Qualifications

• Previous professional work experience in a customer service role.
• Ability to work in a team or independently.
• Proficient with cash handling and MS Office software.
• Experience in a mountain or resort setting is a plus.

Responsibilities

• Ensure a friendly atmosphere for guests and staff.
• Process cash and transactions accurately.
• Respond to guest inquiries in person and via phone.
• Promote and sell resort products and experiences.

Skills

Customer service

Cash handling

MS Office proficiency

POS systems

Flexibility and teamwork

Job description

A ski resort in the Canadian Rockies is looking for a seasonal customer service representative starting December 17, 2025. This role involves ensuring a welcoming environment, handling cash transactions, and assisting guests with inquiries. Candidates should have previous customer service experience and be able to work flexible hours. The position offers staff accommodation and various discounts. Join a team that values outdoor adventures and guest satisfaction.