Scrum Master

Payworks; Winnipeg; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading workforce management solutions provider in Winnipeg seeks a Scrum Master to coach Agile teams and facilitate effective sprint ceremonies. The role emphasizes collaboration, communication, and continuous improvement, requiring 3-5 years of experience in Agile methodologies, particularly Scrum. Candidates must have a CSM certification and strong facilitation and conflict-resolution skills. This position offers a hybrid work model, allowing flexibility to work from home or the office.

Benefits

Comprehensive employer paid benefits

Professional development opportunities

Community-minded culture

Flexible work options

Annual Lifestyle Spending Account

Qualifications

• 3–5 years of experience as a Scrum Master, coaching Agile teams.
• Proven ability to improve flow metrics and sprint goal attainment.
• Excellent written and verbal communication skills.

Responsibilities

• Facilitate sprint ceremonies and maintain delivery reporting.
• Coach teams in Scrum, Kanban, and hybrid Agile practices.
• Identify and remove impediments to maintain delivery focus.

Skills

Agile principles

Scrum Master experience

Facilitation skills

Coaching skills

Conflict-resolution

Communication skills

Education

CSM certification

Advanced Agile certifications (PSM, KMP, ICP-ACC)

Tools

Jira

Confluence

Job description

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proudly Canadian and committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our Development & Quality team for the right candidate. Because when it comes to great people, there’s always room for one more.

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

Reporting to the Manager, Business Analysis, the Scrum Master plays a key role in enabling high-performing, collaborative, and outcome-focused Agile teams. This role coaches, mentors, and supports teams in Agile product and project delivery, helping them adopt effective ways of working while continuously improving flow, quality, and predictability. Acting as a Delivery Lead, the Scrum Master fosters clear communication, strong partnerships between Product Owners and teams, and a psychologically safe environment where teams can do their best work.

WHY YOU SHOULD CHOOSE PAYWORKS

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, fun office environment and events, and more!

ENABLE AGILE DELIVERY – IT’S WHAT YOU’LL DO

• Facilitate sprint ceremonies with clear purpose and outcomes, including planning, daily stand‑ups, reviews, retrospectives and backlog refinement.
• Maintain transparent delivery reporting using dashboards and metrics such as sprint goal attainment, burndown, cycle time, throughput, and predictability.
• Ensure Jira and Confluence boards, workflows, and tickets are accurate, current, and aligned to delivery standards.
• Improve flow efficiency by reducing WIP, carryover, and aging work while enabling effective release and capacity planning.
• Coach teams in Scrum, Kanban, and hybrid Agile practices, reinforcing Agile principles, continuous improvement, and right‑sized work.
• Foster collaboration, self‑organization, psychological safety, and quality‑first delivery across cross‑functional teams.
• Proactively identify and remove impediments, manage risks, and protect teams from distractions to maintain delivery focus.
• Partner with Product Owners and stakeholders to improve backlog quality, including clear goals, acceptance criteria, and Definition of Ready/Done.
• Support cross‑team coordination, prioritization, and quarterly or incremental planning activities as needed.

WHAT YOU’LL NEED TO SUCCEED

• 3–5 years of experience as a Scrum Master, coaching teams and reinforcing Agile principles and mindset.
• Proven ability to improve flow metrics such as cycle time, predictability, blocker age, and sprint goal attainment.
• Strong facilitation, coaching, and conflict‑resolution skills, with confidence challenging across and upward.
• Data‑driven approach, with experience using delivery metrics and lightweight dashboards to guide decisions.
• Experience working in cross‑functional product teams, including Product, Development, QA, and Design and hybrid Agile/waterfall contexts.
• Proven knowledge of Agile, Scrum, Kanban, SAFe or hybrid methods to guide and optimize the way the team works with maximum efficiency & effectiveness.
• Excellent written and verbal communication skills, with proactive stakeholder engagement.
• Solid understanding of software product delivery and experience supporting teams at scale or across multiple squads.
• CSM certification required; advanced Agile certifications (PSM, KMP, ICP‑ACC) and domain experience considered assets.

We are proud to support a Flexible Work Plan that recognizes the diverse needs and lifestyles of our people. The Scrum Master has the option to work fully from the Payworks head office in Winnipeg or on a hybrid work model, working in the office at least three (3) days a week.

Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.

Employees at Payworks’ come from different backgrounds, and we celebrate those differences. We are looking for the best candidate for this opportunity, but do not expect applicants to meet every qualification in order to be considered.

Payworks does not use artificial intelligence (AI) technologies in the screening, assessment, or selection of applicants at any stage of the hiring process.

This posting is for an existing vacancy within our team.