Scheduling Supervisor - Temp Full Time - Toronto Branch (Operations)

Paladin Security; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading security company is seeking a Scheduling Supervisor to oversee employee schedules and ensure effective service delivery. Candidates must have experience in scheduling or workforce coordination, excellent communication skills, and proficiency in scheduling software. This is a full-time role with specific shift hours. Join a supportive workplace that values diversity and offers benefits including health insurance and paid time off.

Benefits

Medical Insurance

Dental Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Opportunities for Growth & Advancement

Qualifications

• Experience in scheduling or workforce coordination.
• Previous supervisory or team-lead experience preferred.
• Ability to thrive under pressure.

Responsibilities

• Supervise all employees’ schedules in an efficient manner.
• Maintain positive internal and external relationships.
• Communicate service coverage status to management.

Skills

Scheduling experience

Leadership skills

Communication

Problem-solving

Time-management

Customer service

Education

High School Diploma/GED

Tools

Scheduling software

MS Office (Excel)

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position

Position: Scheduling Supervisor

Shift: Temp Full-Time

Hours: Friday 15:00–23:00; Saturday 11:00–23:00; Sunday 11:00–23:00; Monday 15:00–23:00

Pay Rate: $21.00/hour

Location: Etobicoke (Paladin Branch Office)

Internal Posting Date: November 21, 2025

Internal Closing Date: November 28, 2025

External Closing Date: December 5, 2025

The Operations Scheduling Supervisor is responsible for supervising all employees’ schedules. All OSSs will be responsible to generate a call list to fulfill the coverage requirements and communicate with the respective groups, clients, site leaderships, and the Operation Dispatch Centre. We currently have two positions available. Please see below for additional details.

Why Choose Paladin

• Benefits & Other Perks
• Opportunities for Growth & Advancement

Job Duties

• Assist to client service managers and operations team with administration responsibilities to ensure security services are operating in efficient and effective manner.
• Maintain positive internal and external relationships with the team and understand company policy and procedure.
• Supervised field staffs’ schedule, available shifts, and training compliances using ERP based software.
• Responsible for communicating internal management with service coverage status and fulfill the contractual obligation by providing coverage updates.
• Responsible for making outgoing calls to contact on call field employees and supervise their schedule.
• Responsible to record and keep a track of coverage stats and ensure all employees are getting schedule while adhering compliance requirement for each contract.
• Identify and assist field employees with their re-cert training schedule and their career growth with the organization.

Qualifications

• Previous experience in scheduling, workforce coordination, or operations support (security industry experience an asset).
• Strong leadership skills with previous supervisory or team-lead experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• High level of organization, time-management, and attention to detail.
• Proficiency with scheduling software and MS Office (Excel proficiency required).
• Ability to thrive under pressure in a dynamic, deadline-driven environment.
• Demonstrated ability to build strong internal relationships and provide exceptional customer service.
• Scheduling and security experience is an asset

Why Join Paladin?

• Opportunities for advancement in a growing national company
• Comprehensive training and development programs
• Extended health and dental benefits (role/location dependent)
• Supportive and inclusive workplace culture
• Meaningful work that directly contributes to community safety

Education Requirements

High School Diploma/GED

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Manager, Operational Excellence

This is a Full-Time position 1st Shift, Friday - 1500-2300 Saturday - 1100-2300 Sunday - 1100-2300 Monday - 1500-2300.

Travel is not required

Number of Openings for this position: 1