Scheduling Coordinator, Permanent Full Time, LTC

Schlegel Villages; Kitchener; On-site; CAD 41,000 - 47,000; Full time

Job summary

A leading long-term care provider in Kitchener is seeking a Scheduling Coordinator to join the team. This permanent full-time position requires exceptional customer service and communication skills, along with proficiency in Microsoft Office 365. Responsibilities include creating excellent customer experiences, managing office supplies, and acting as the first point of contact for team member inquiries. Candidates should have an office administration certificate or equivalent experience and a passion for fostering relationships within a caring community.

Benefits

Competitive salary and benefits

Opportunities for growth and development

Extended health benefits

Retirement savings support

Education assistance programs

Qualifications

• Exceptional customer service and communication skills are essential.
• Proficiency in Microsoft Office 365 and managing office supplies.
• Ability to manage conflicting priorities and attention to detail.

Responsibilities

• Create exceptional customer experiences for incoming queries.
• Manage office and village supplies, and create documents for team members.
• Serve as the first point of contact for team member questions about schedules.

Skills

Customer service

Communication skills

Attention to detail

Microsoft Office 365 proficiency

Education

Office administration certificate or equivalent experience

Job description

Scheduling Coordinator

Permanent Full‑Time, LTC. The Village of Winston Park has an exciting opportunity for a Scheduling Coordinator to join their team.

• Permanent Full‑Time, availability on some weekends required
• Location: 695 Block Line Road, Kitchener
• Hiring range:41,000 – $46,250

How the Village Supports Our Team Members

• Competitive salary and benefits
• Significant opportunities for growth and development
• Ongoing team member appreciation incentives and rewards and recognition
• Extended health benefits & retirement savings
• Individualized assistance for team member education and development
• Loans and scholarships to help our team members realize their greatest potential
• Financial hardship support program: Wilfred Schlegel Hope Fund
• A unique family culture

As Our New Scheduling Coordinator You Will

• Have an office administration certificate or equivalent experience
• Demonstrate exceptional customer service and communication skills
• Demonstrate thorough attention to detail and the ability to manage conflicting priorities
• Be proficient in Microsoft Office 365 and other computer programs
• Be excited by our objectives, our Village philosophy and the family values that shape all aspects of life in a Schlegel Village
• Display a caring and respectful attitude toward our residents, families, and team members
• Be the first point of contact for many of our team, residents, families, and visitors
• Create exceptional customer experiences for incoming queries, managing office and village supplies, creating documents for fellow team members, and supporting other members of the administrative team
• Foster exemplary relationships with residents, their families and the Village team and support the efforts of the Village to holistic care to our residents
• Create exceptional customer experiences while acting as the first point of contact for team member questions about schedules, call-ins and open shifts
• Connect with team members about shift availability and provide support to the village administration team as required

It Would Be an Asset If You Have

• Previous experience working in the context of a Long‑Term Care or Retirement Home

Equity and Inclusion Statement

Schlegel Villages is an equal opportunity employer. We embrace diversity, equity, and inclusion. We celebrate and support life purpose within the community.