Salesforce Solution Engineer

NeuraFlash; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A progressive tech company in Canada is hiring a Solutions Engineer. You will collaborate with experts, demonstrate products, and create valuable proposals for Salesforce services. The ideal candidate has experience in CRM solutions, particularly Salesforce Service Cloud, and excels in a customer-facing role. This role supports remote work with an inclusive culture that values flexibility and collaboration.

Benefits

Remote work options

Flexible schedule

Travel opportunities

Collaborative environment

Team celebrations

Qualifications

• 2 - 3 years experience selling CRM solutions/services, preferably Salesforce Service Cloud.
• 2 - 3 years in customer-facing role, preference for Pre-Sales/Solution Engineering experience.

Responsibilities

• Demonstrate Salesforce and NeuraFlash products/assets to customers.
• Lead discovery sessions, presentations, and workshops with prospects.
• Gather requirements for large-scale service transformation projects.

Skills

Salesforce Service Cloud

CRM solutions

Customer service

Pre-Sales/Solution Engineering

Communication skills

Team player

Education

B.S. in Computer Science, Mathematics, Engineering

Job description

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes.

NeuraFlash is growing and hiring a Solutions Engineer! As a member of our Solutions Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Salesforce, Agentforce, and more! Working closely with and reporting to our Senior Director of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.

YOU'LL HAVE THE OPPORTUNITY TO:

• Demonstrate Salesforce and NeuraFlash products/assets to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large-scale service transformation projects
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Salesforce platform and the value of NeuraFlash as a Consulting Partner
• Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team
• Help maintain and update lead management, pipeline & forecasting in Salesforce
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Learn about Salesforce, Agentforce, Einstein, AWS and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
• Collaborate closely with delivery to develop project scope & estimates and execute our pre-sales process to the highest degree
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
• Continuously ensure the highest possible level of customer experience
• Drive innovation in the areas of Salesforce capabilities and AI in full partnership with NeuraFlash’s Field Service and AI teams

REQUIRED QUALIFICATIONS:

• 2 - 3 years experience selling CRM solutions/services - preferably Salesforce Service Cloud and Agentforce or a similar technology
• 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

PREFERRED SKILLS:

• 2 - 3 years in a consulting role
• Expert understanding of contact center telephony solutions
• Solid understanding of the Salesforce Service cloud platform & architecture
• A keen interest in learning rapidly in the AI Space
• Attention towards detail with great communication skills
• Team player
• Passion to succeed and drive the company forward

What’s it like to be a part of NeuraFlash?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding.
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun.

NeuraFlash is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and do not discriminate based on protected group status.