Salesforce Reporting Expert

Insight Global; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading data analytics firm in Vancouver is seeking a Salesforce Reporting expert for a 6-month hybrid contract. The role requires over 4 years of experience in building reports within Salesforce Service Cloud, along with strong data analysis skills and proficiency in Power BI. The candidate should possess a background in retail or e-commerce and have prior experience in a contact centre environment.

Qualifications

• 4+ years of experience in report building within Salesforce Service Cloud.
• Strong understanding of Power BI for data visualization.
• Experience in a contact centre environment.

Skills

Salesforce Service Cloud (CRM) reporting

Data analysis

Power BI for data visualization

Communication

Experience conducting meetings

Retail/E-commerce background

Contact Centre experience

Working with System Integrators

Job description

Job Description

Insight Global is looking for a Salesforce Reporting expert to join on a hybrid model (3 days on site) for a 6 month contract. This resource will be working closely with the Senior Manager to consolidate and improve data analytics process within a contact center environment. This resource will be required to hava a Data Analytics background and strong understanding of Power BI for data visualizations.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo). The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf).

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Skills and Requirements

• 4+ years of experience of report building within Salesforce Service Cloud (CRM) running reports on sales prospects
• This resource should be someone who has a data analysis background Power BI for data Visualization
• Strong communication and experience conducting meetings and delivering presentations Retail/E-commerce background
• Contact Centre Background
• Experience working with System Integrators.