Salesforce Administrator / Analyst - Intermediate

Finney-Taylor Consulting Group Ltd.; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A consulting firm in Calgary is looking for a Salesforce Administrator/Analyst to manage and resolve Salesforce tickets. The ideal candidate has 3–5+ years of Salesforce experience, solid knowledge of Service Cloud, and a strong understanding of security mechanisms. You will own tickets end-to-end and make governance changes while advising business users. This role requires certification in Salesforce Administration or progress towards it. Please send your resume for consideration.

Qualifications

• 3–5+ years of hands-on Salesforce experience in Administrator/Analyst role.
• Experience with Service Cloud features including Cases, Queues, and Others.
• Strong understanding of Salesforce security: Profiles, Permission Sets, and more.

Responsibilities

• Manage and resolve Salesforce Service Desk tickets.
• Perform troubleshooting, analysis, and configuration changes.
• Act as a trusted advisor to business users on Salesforce.

Skills

Salesforce experience

Service Cloud

Salesforce security

IT Service Desk experience

Hands-on experience with ticketing systems

Flows and automation

Education

Salesforce Administrator (ADM-201) certification

Tools

Jira

Azure DevOps

ServiceNow

Job description

Job Description

Our client is looking for a Salesforce Administrator / Analyst - Intermediate to join their team.

Must Have Primary Skills

• 3–5+ years of hands‑on Salesforce experience in an Administrator / Analyst role.
• Solid experience with Service Cloud, including: Cases, Queues, Assignment Rules, Email-to-Case, Case Escalation, Asset, Omni‑Channel, Knowledge, and other service features.
• Strong understanding of Salesforce security.
• Experience working in a structured IT Service Desk or Application Support role.
• Hands‑on experience with at least one ticketing system (Jira, Azure DevOps, ServiceNow, Halo, etc.).
• Strong understanding of Salesforce security: Profiles, Permission Sets, Role Hierarchy, Sharing Rules, Organization‑Wide Defaults.
• Proven experience with: Flows and automation, Reports and dashboards beyond basic use.

Nice To Have Secondary Skills

• Salesforce Administrator (ADM‑201) certification required or in active progress.
• Experience with: Data Loader or similar tools for small/medium data fixes (under proper governance).
• DevOps tooling for Salesforce (change sets, Git‑based pipelines, CI/CD).
• Other Salesforce clouds (Sales Cloud, Experience Cloud, etc.).

Proven Experience In

• The Intermediate Salesforce Analyst is a hands‑on, mid‑level role responsible for managing and resolving the majority of Salesforce Service Desk tickets for its clients.
• This includes troubleshooting, analysis, configuration changes, minor enhancements, documentation, and coordination with developers or senior consultants for complex issues.
• The ideal candidate is comfortable owning tickets end‑to‑end, making well‑governed configuration changes, and acting as a trusted advisor to business users on how best to use Salesforce.

Please send your resume to gvenkatasubramanian@finney‑taylor.com

Skills

• Software
  • Experience In at least 5 years of experience with/in Salesforce adminstrator Experience In at least 5 years of experience with/in Salesforce

Industry experience required

Consulting