Sales Support Associate II

Tapestry, Inc.; Halton Hills; On-site; CAD 35,000 - 45,000; Full time

Job summary

A global luxury retail company is seeking a Sales Support Associate in Halton Hills, ON. This role requires strong customer service skills and previous retail experience to ensure an efficient store operation. Responsibilities include managing customer interactions, maintaining stock levels, and supporting sales floor activities. Candidates should be prepared for a fast-paced environment and possess good communication skills.

Benefits

Competitive salary

Employee discounts

Diversity and inclusion initiatives

Qualifications

• 1-3 years of retail experience in a luxury retail environment.
• Ability to work at a fast pace and communicate effectively.
• Knowledge of fashion trends and competition.

Responsibilities

• Greet customers and manage the cash wrap area.
• Receive and process shipments, ensuring stock organization.
• Support sales floor activities and maintain visual merchandising.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

Overview

Halton Hills, ON, CA

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry\'s commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Responsibilities

• CASH WRAP: Greet the customer with a smile and eye contact and offer your name; interact genuinely; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy at POS; keep the cash wrap organized and clean; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with Coach policy; thank the customer and provide a reason to return; represent Coach brand appropriately.
• STOCKROOM / WAREHOUSE: Receive shipments/transfers; notify Store Management on new product arrival; scan cartons/transfers and verify information; communicate discrepancies; process shipments/transfers per Coach standards and timeframes; organize and clean stock room daily; shift/organize product for sell through; manage stock levels; prepare and conduct regular cycle counts as directed; participate in store inventory counts; maintain Loss Prevention standards.
• SALES FLOOR: Regularly analyze the sales floor to assess replenishment needs; replenish floor/zone; respond to sell-through and execute visual merchandising needs; support sales floor activities; communicate price points, features/benefits, color and stock availability to customers; respond to requests and partner with sales team or Store Management as needed; uphold housekeeping standards.

Qualifications and Requirements

• Experience: 1-3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (using iPad/laptop, Mobile POS, Internet), ability to use walkie talkie, read price and product release sheets.
• Physical: Ability to work at a fast pace; effective communication with customers and team; ability to maneuver the sales floor, shelves, and stock room; ability to climb, bend, kneel; frequently lift and carry up to 25 pounds and, at times, up to 50 pounds for shipments/transfers.
• Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexible schedules with nights, weekends, and holidays during high retail traffic periods.
• Note: This document serves as a sample of duties and is not exhaustive.

Competencies

Our Competencies for All Employees

• Courage: Provides direct feedback; addresses issues promptly and appropriately.
• Creativity: Generates new and unique ideas; makes connections across concepts.
• Customer Focus: Meets customer expectations; builds trust and effective relationships.
• Dealing with Ambiguity: Adapts to change; acts without total information when needed.
• Drive for Results: Exceeds goals; remains bottom-line oriented.
• Interpersonal Savvy: Relates well to diverse people; builds rapport and uses diplomacy.
• Learning on the Fly: Learns quickly; open to change; analyzes successes and failures for improvement.
• Enjoys Challenge: Quickly grasps new tasks and solves problems.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead; articulates visions and strategies.
• Developing Direct Reports and Others: Provides development opportunities; builds capabilities.
• Building Effective Teams: Fosters teamwork; shares credit; supports collaboration.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and relation to the position requirements, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com.

Our Competencies for All Employees

• Courage... (content preserved above)

American with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]

Visit Tapestry, Inc. at http://www.tapestry.com/

Work Setup