Sales Support Administrator

California Closets Franchise; Victoria; On-site; CAD 40,000 - 50,000; Full time

Job summary

A home improvement franchise in Victoria is seeking an experienced customer service representative to assist clients and support design consultants. Responsibilities include providing exceptional customer service, organizing the showroom, and managing leads. Ideal candidates will have 1-2 years in customer service, be detail-oriented, and have strong tech skills. Join us to grow your career with opportunities for advancement.

Benefits

Health insurance after qualifying period

PTO days and paid holidays

32 hour - 4 day work week

Qualifications

• 1-2 years of experience in administrative and/or customer service in the home renovations industry.
• Detail oriented and organized with strong time management skills.
• Tech savvy and comfortable working independently.

Responsibilities

• Provide customer service both in-person and on the phone.
• Support Design Consultants by managing leads and customer information.
• Maintain and organize the showroom, run events, and update materials.

Skills

Customer Service

Detail oriented

Time management

Tech savvy

Tools

Microsoft Office

CAD

Job description

What We Offer

California Closets has both company-owned and franchise locations. This location is a franchise and offers the following benefits :

• Health insurance –after qualifying period
• PTO days,paid holidays, and sick days
• 32 hour - 4 day work week including Saturday's
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Duties and Responsibilities

• Customer Service - Help customers face to face and on the phoneleads with their storage needs.Responsible for identifying how customers heard about the company, inputting into in-house databaseand completing accurate consultation scheduling.
• Support Design Consultants – Responsible for distributing leadsto Design Consultants and pass on customer information. Varied and fast paced.
• Showroom – Keep showroom immaculate, greet and assist all customers who visit showroom. Organize and run showroom events. Co-ordinate andrun VIP showroom events. Update design materials and displays
• Trade Database - Manage and provide sales support administration for Company Trade Partner program. Work closely with designers for networking events
• Adhoc duties -Customer service duties plus administrative duties including, monitor online Google reviews and other reviews. Responsible to handle warranty claims, service requests, and extra part requests. Also, responsible for prepare and distribute trade packages, and other clerical responsibilities.

Qualifications

• 1-2 years of experience of administrative and / or customer service experience in construction and / or in the home renovations / improvement industry – preferably within a luxury brand environment
• Previous sales experience an advantage
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working on own.
• Detail oriented, organized and time management skills
• Ability to provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, in-house database, Microsoft Office, etc)

Additional Information

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We are an equal opportunity employer. We E-Verify.

All your information will be kept confidential according to EEO guidelines.

Canadian Privacy Policy : https://www.californiaclosets.ca/en/privacy-policy/

Terms and Conditions : https://www.californiaclosets.com/terms-conditions/