Sales & Service Representative (Fly in, Fly out - 7 on/7 off)

Grainger; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading industrial distributor is seeking a Customer Service Representative to enhance onsite business in Edmonton. This role involves engaging with customers, processing orders, and driving sales growth through exceptional service. Candidates should have 1-2 years of customer service experience, possess strong interpersonal skills, and a high school diploma. The position is temporary and requires a commitment to safety practices while interacting with clients. Join a reputable company to make an impact in keeping businesses running safely.

Benefits

Medical, dental, and vision coverage

Paid time off and up to 12 company holidays

Life insurance coverage

Retirement savings plans

Employee discounts and perks

Qualifications

• 1 to 2 years previous customer service experience.
• Knowledge of industrial and/or safety products considered an asset.
• Possession of a valid driver’s license is an asset.

Responsibilities

• Interact and respond to customer inquiries courteously.
• Sell products and promote services to customers.
• Process customer orders ensuring accuracy and prompt delivery.
• Assist in driving key operational metrics in customer satisfaction.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Computer proficiency

Education

High School Diploma

Job description

Work Location Type: Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary:

Under the general direction of the Onsite Leadership team, this position supports the growth of the onsite business by driving profitable sales growth and customer service through understanding.

This is a fly in/fly out position from Calgary or Edmonton consisting of a 7 days on and 7 days off schedule.

*This position is Temporary and will end March 2026

Job Responsibilities (You Will):

• Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner

• Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the Grainger Value Proposition to customers.

• Processing customer orders through the computer system, ensuring accuracy and prompt delivery

• Maintain a well-rounded knowledge of products sold including the completion of the required training programs.

• Other branch support-related duties including but not limited to supporting the warehouse functions as required

• Assists in driving the achievement of key operational metrics in customer satisfaction, sales, safety, and operational improvements by utilizing available tools and reporting.

• Utilizes sound judgment and best practices to resolve complex customer concerns.

• May Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required.

• Have a strong commitment to personal safety and safety in the workplace

• Other duties and responsibilities as required for the position

• May participate in a fly in/fly out role out of Edmonton/Calgary airports

Education/Experience (You Have):

• 1 to 2 years previous customer service experience

• Demonstrates a strong work ethic and personal commitment to get the job done

• Demonstrated focus on “wowing” the customer with exceptional service

• Knowledge of industrial and/or safety products considered an asset

• Superior interpersonal, problem solving and customer service skills to effectively build relationships

• Proficient computer skills and aptitude

• Possession of a valid driver’s license is an asset

• Completion of High School Diploma

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close‑fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on‑site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits:

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre‑employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non‑driving role to a driving role.