Sales Representative – Customs Brokerage & Freight Forwarding

Vault Consulting (Accounting, Human Resources, Research); Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading logistics firm in Vancouver seeks a Sales Representative for Customs Brokerage & Freight Forwarding. In this hybrid role, you'll focus on new business development across the Greater Vancouver Area, targeting importers and exporters. The ideal candidate has 2-10+ years of B2B sales experience in logistics and strong relationship-building skills. Compensation includes a base salary of $70,000 to $90,000 and OTE up to $120,000 in the first year.

Benefits

Uncapped Commission Structure

Performance Bonuses

Health Benefits

RSP Matching

Flexible Hybrid Work Model

Qualifications

• 2-10+ years of B2B sales experience in logistics, transportation, or supply chain industries.
• Experience with customs brokerage and/or freight forwarding preferred.
• Confident working independently and managing your own pipeline.

Responsibilities

• Drive new business development through outbound prospecting and lead follow-up.
• Build strong, ongoing client relationships to support retention and upselling.
• Stay up to date on industry trends, regulatory changes, and client pain points.

Skills

B2B sales experience in logistics

Relationship-building skills

Comfortable with CRM systems

Highly motivated and goal-oriented

Education

Bachelor's degree or equivalent experience

Tools

Google Workspace

CRM software

Job description

ROLE OVERVIEW

As a Sales Representative – Customs Brokerage & Freight Forwarding, you will lead new business development efforts across the Greater Vancouver Area, targeting companies that import and export goods across North America and globally. You will focus on building relationships with logistics managers, supply chain coordinators, and business owners, offering tailored freight forwarding and customs clearance solutions. This hybrid role is ideal for a self-directed, experienced sales professional who understands cross-border logistics and thrives in a fast-paced, relationship-driven environment. Compensation includes a base salary of $70,000 to $90,000, with OTE between $100,000 and $120,000 in the first year.

COMPENSATION & BENEFITS

• Base Salary : $70,000 – $90,000
• On-Target Earnings (OTE) : $100,000 and $120,000 in the first year
• Uncapped Commission Structure
• Performance Bonuses
• Health Benefits
• RSP Matching
• Laptop and Cellphone Provided
• Employee Recognition Gifts and Rewards
• Company Social Events
• Flexible Hybrid Work Model

THE COMPANY & CULTURE

Our client is a family-run, Canadian-owned company specializing in customs brokerage and international freight forwarding. They are known for their responsiveness, reliability, and deep expertise in cross-border trade, providing white-glove service to small and mid-sized businesses across diverse industries. The team is close-knit and collaborative, blending decades of experience with a progressive approach to client service. They are expanding operations nationally and seek a dedicated sales partner who is excited to grow with them.

OFFICE LOCATION & SALES TERRITORY

• Hybrid : 1 day / week in-office (Vancouver, BC)
• Sales territory : Greater Vancouver Area (GTA)

EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS

• 2-10+ years of B2B sales experience in logistics, transportation, or supply chain industries
• 2 years experiences with customs brokerage and / or freight forwarding highly preferred
• Experience selling to small and mid-sized businesses across varied sectors
• Excellent communicator with strong relationship-building skills
• Confident working independently and managing your own pipeline
• Comfortable with CRM systems, Google Workspace, and basic quoting tools
• Highly motivated, goal-oriented, and accountable

THE PRODUCT / SERVICE / SOLUTION

Our client offers end-to-end logistics services including customs clearance, cross-border freight forwarding, and compliance consulting. Their solutions streamline the import / export process for Canadian businesses, helping clients avoid costly delays and ensuring their goods move quickly and efficiently. With a deep understanding of evolving trade regulations, they act as trusted advisors in a high-stakes, detail-oriented space.

PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION MAKER(S)

• Small to Mid-Sized Businesses
• Importers & Exporters (manufacturing, food & beverage, retail, e-commerce, etc.)
• Operations Managers, Logistics Coordinators, Supply Chain Leads, Business Owners
• Geographic Focus : Greater Toronto Area (initially), expanding nationally

SALES CYCLE / ORDER VALUE / ACCOUNT SIZE

• Sales Cycle : 1–3 months
• Typical Monthly Revenue per Client : $2,000 – $10,000

TYPICAL DAY & DUTIES

• Drive new business development through outbound prospecting and lead follow-up
• Conduct discovery calls and meetings (phone, Zoom, and in-person)
• Collaborate with internal operations to prepare accurate quotes and onboarding documentation
• Guide prospects through the benefits of switching providers or integrating new services
• Manage CRM updates, follow-ups, and proposal tracking
• Build strong, ongoing client relationships to support retention and upselling
• Stay up to date on industry trends, regulatory changes, and client pain points

LEADS

• 30% Warm Inbound or Referral-Based
• 20% Pre-Qualified Target Lists
• 50% Self-Sourced via Prospecting & Outreach (email, LinkedIn, networking)

SUPPORT & TRAINING

• 1-week onboarding with founder and senior operations team
• Access to quoting templates, CRM, and reference materials
• Ongoing sales strategy support and coaching
• Regular pipeline check-ins and mentorship

WHY YOU SHOULD APPLY

• Join a stable, family-owned business with a 20+ year track record
• Be the first dedicated sales hire with an opportunity to shape the role
• Work with a responsive, collaborative team who values client service
• Grow your career alongside a company expanding across Canada
• Earn strong commissions in a recurring revenue model
• Enjoy flexibility, autonomy, and support in equal measure

EEO STATEMENT

Our client is an equal opportunity employer committed to creating a diverse inclusive, barrier-free workplace. They strive to provide a safe, healthy and respectful workplace where individuals are valued for their contributions. If you require accommodations at any stage of the recruitment process, please notify us. We thank all applicants for their interest; however, only those under consideration will be contacted.