Sales & Reception Coordinator

WS Audiology; Maple Ridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care provider in Maple Ridge is seeking a Sales & Reception Coordinator to manage client relations while performing administrative duties. The ideal candidate will have customer service experience and excellent communication skills. This full-time role offers a competitive wage of $21 - $25 per hour along with benefits and a supportive work culture.

Benefits

Quarterly bonus program

Employer-paid benefits

3 weeks of vacation

RRSP employer matching program

Qualifications

• 2+ years of experience in a customer service or client-facing role.
• Experience in a sales/retail environment is strongly preferred.
• Proficiency with scheduling software and MS Office.
• A valid driver's license and access to a vehicle is required.

Responsibilities

• Act as the key point of contact for patients at the clinic.
• Perform administrative tasks such as processing payments and maintaining client files.
• Educate patients on hearing device payment plans and insurance direct-billing.
• Participate in marketing initiatives to strengthen brand presence.

Skills

Customer service experience

Sales experience

Excellent communication skills

Proficiency with scheduling software

Tools

MS Office

Job description

Overview

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are looking for a multi-faceted Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Maple Ridge, BC HearCANADA clinic! This would be a great career move for someone with strong retail sales and/or administration skills looking to join a growing team. This is a full-time permanent role and typical hours of work are 8:30 am - 4:30 pm Monday to Friday.

What you'll do:

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities
• Assist clinical team members with sanitization and equipment as directed

What we are looking for:

• 2+ years of experience in a customer service or client-facing role
• Experience in a sales/retail environment is strongly preferred
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver\'s license and access to a vehicle is required as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

What’s in it for you:

• $21 - $25 / hour base compensation + additional earnings through our quarterly bonus program
• Employer-paid benefits that start on your first day
• Generous time off policies including 3 weeks of vacation and 7 paid personal days
• RRSP employer matching program
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.