SALES MANAGER / DIRECTEUR DES VENTES EXTERNES

NPAworldwide; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A national leader in Waste & Recycling services is seeking a Manager, Outside Sales in Montreal. This leadership role involves overseeing a high-performing sales team focused on retention and revenue growth. The ideal candidate will have a B2B sales management background, strong communication skills, and be bilingual in French and English. Competitive compensation and benefits are offered, along with opportunities for professional growth.

Benefits

Competitive total compensation

Medical, Dental, Vision insurance

Paid Vacation

RRSP matching

Employee & Family Assistance Program (EAP)

Qualifications

• 3+ years in a B2B sales management role is required.
• Proven ability to lead and motivate a high-performing team.
• Experience in customer service, retention, and revenue generation.

Responsibilities

• Lead a team to drive retention and revenue growth.
• Mentor, train, and coach team members for effectiveness.
• Manage daily operations ensuring performance targets are met.

Skills

Bilingual in French and English

Strong communication

Negotiation skills

Leadership

Education

Bachelor’s degree preferred

High School Diploma or GED with 5+ years experience

Tools

CRM systems

Microsoft Office Suite

Proposal generation tools

Job description

Overview

We are currently looking to hire a MANAGER, OUTSIDE SALES for our client, a national leader in Waste & Recycling services, located in Montréal-Est, QC.

Job Description

Reporting to the Area Sales Manager, the Manager, Outside Sales will be responsible for leading a high-performing sales and retention team focused on growing and maintaining business within the assigned region. This leadership role combines strategic execution, team development, and customer engagement in a fast-paced, service-driven environment. The successful candidate will play a critical role in the development and execution of the Area’s Sales & Marketing Plan with a focus on pricing strategies, service quality, and client satisfaction.

Key Responsibilities

• Lead a team of sales and account management professionals to drive retention, revenue growth, and service quality.
• Oversee the Area’s proactive account retention program; assign accounts appropriately across the team.
• Reinforce and support execution of corporate retention strategies and account service initiatives.
• Set and maintain a high standard of customer satisfaction across all client interactions.
• Collaborate closely with Area Management to resolve escalated customer issues.
• Manage daily operations of the Sales & Retention team, ensuring performance targets are met or exceeded across pricing, upgrades, and agreements.
• Mentor, train, and coach team members to strengthen sales and service effectiveness.
• Partner with the Area Sales Manager on pricing strategies and ensure alignment with corporate objectives.
• Promote the effective use of sales tools (proposal systems, CRM, pricing platforms); ensure team adoption and proficiency.
• Analyze customer loss trends and lead corrective action planning.
• Provide subject-matter expertise on industry practices, regulations, and trends.
• Maintain strong relationships with key client executives; ensure expectations are exceeded.
• Support recruitment, hiring, and onboarding of top-performing sales talent.

Qualifications

Education & Certifications

• Bachelor’s degree preferred; will consider candidates with a High School Diploma or GED and 5+ years of business-to-business sales experience.
• Completion of company training and approval by Market Area management is required for participation in incentive programs.

Experience

• 3+ years in a B2B sales management role, plus 3+ years of direct business-to-business sales experience.
• Proven ability to lead and motivate a high-performing team.
• Demonstrated success in customer service, retention, and revenue generation.

Other Requirements

• Bilingual in French and English is mandatory due to frequent interaction with clients and colleagues outside of Quebec.
• Strong communication, negotiation, and leadership skills.
• Proficiency with CRM systems, Microsoft Office Suite, and proposal generation tools.

Core Competencies

• Build Relationships | Communicate with Impact | Demonstrate Integrity
• Inspire and Coach Teams | Drive Results | Strategic Thinking
• Customer Focus | Time Management | Lead with Professionalism

Why This Is a Great Opportunity

• Join an industry leader committed to sustainability, innovation, and service excellence
• Lead and mentor a dynamic team within a growth-focused market
• Eligible for competitive sales incentives and recognition programs
• Extensive support, tools, and training to set you up for success

Benefits Include

• Competitive total compensation
• Medical, Dental, Vision, Life Insurance, and Short-Term Disability
• RRSP matching
• Stock Purchase Plan
• Paid Vacation, Holidays, and Personal Days
• Employee & Family Assistance Program (EAP)

Equipment Supplied

• Company Truck, Laptop, Cell Phone, Expense Card

Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

Qualified and interested individuals are encouraged to apply

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED