Sales & Lead Engagement Specialist

KidStrong Kleinburg; Kleinburg; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community-focused organization is seeking a Sales & Lead Engagement Specialist in Kleinburg, ON. This role requires engaging with families from initial inquiry to membership sign-up, building trust, and ensuring positive community experiences. Candidates should have strong sales skills, be tech-savvy, and have the ability to work flexible hours including evenings and weekends. Join a passionate team dedicated to helping kids thrive.

Benefits

Bonus for lead conversion

Flexible scheduling

Qualifications

• Experience in a sales-focused role, ideally with high-touch service or membership-based sales.
• Strong communication and closing skills.
• Must have or be willing to obtain Standard First Aid & CPR-C.

Responsibilities

• Own the lead journey from initial inquiry to membership sign-up.
• Build strong relationships with families to drive referrals and retention.
• Track sales performance, lead pipeline, and trial conversions.

Skills

Sales experience

Communication skills

Tech-savvy

Relationship building

Tools

CRM platforms (GloFox, Podium, HubSpot)

Job description

Overview

At KidStrong Kleinburg, we’re looking for a confident, people-first Sales & Lead Engagement Specialist who thrives in a fast-paced, family-centered environment. This role is ideal for someone with a strong sales background who can build trust quickly, close leads confidently, and help us grow our KidStrong Kleinburg community. You’ll be the first point of contact for families, guiding them from first inquiry to long-term membership, while supporting daily operations and contributing to a positive team culture.

Job Details

Job Title: Member Engagement Specialist

Location: Kleinburg, ON

Reports To: General Manager

Schedule: Weekends: 8:30 AM – 4:00 PM; Weekdays: 3:00 PM – 8:00 PM; 20–30 hours per week on average; Evening and weekend availability is required

Salary: $18-$20/hour + bonus for lead conversion

What You’ll Do

• Own the lead journey from initial inquiry to membership sign-up
• Respond to inbound leads and follow up with prospects using tools like Podium and GloFox
• Conduct in-person tours, calls, and follow-ups to drive conversions
• Clearly communicate membership options and help families find the right fit
• Track sales performance, lead pipeline, and trial conversions
• Represent KidStrong at local events and community activations

Customer Experience

• Be the face of KidStrong for new and prospective families
• Build strong relationships with families to drive referrals and retention
• Member Engagement: Resolve concerns and questions with clarity and care
• Ensure a clean, welcoming, and on-brand environment at all times

Team Support

• Collaborate with the General Manager and coaches to ensure strong execution of daily operations
• Help maintain consistency in branding, cleanliness, and service
• Support training of part-time staff on the KidStrong experience and sales process

What You Bring

• Experience in a sales-focused role, ideally with high-touch service or membership-based sales
• Strong communication and closing skills
• A welcoming, confident presence with the ability to build rapport quickly
• Tech-savvy with CRM and lead management platforms (GloFox, Podium, HubSpot, or similar)
• Bonus: Background in fitness, coaching, education, or early childhood a plus
• Must have or be willing to obtain Standard First Aid & CPR-C and a Vulnerable Sector Check

Who You Are

• Driven by goals and energized by meeting (and beating) targets
• Friendly, approachable, and calm under pressure
• Adaptable, organized, and solutions-focused
• Passionate about helping kids and families
• Enjoys working on a small but mighty team

If you're passionate about kids, love talking to people, and want to play a key role in helping our center grow, we’d love to meet you.