Sales Center Agent - Bilingual French Canadian / English

SmartStop Self Storage; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A growing organization in the storage industry is seeking a Bilingual Call Center Agent to assist customers with their storage needs. You will receive inbound calls, overcome objections, and follow up on rentals. The ideal candidate is customer-centric, sales-driven, and proficient in both French Canadian and English. This position offers competitive pay starting at $18.00 - $19.00 per hour plus bonuses and is fully remote.

Benefits

Monthly Bonus Incentive Plan

Health insurance

Life and Disability Insurances

Paid Time Off & Paid Holidays

Work from home

Qualifications

• Proficiency in both French Canadian and English is required.
• Good computer skills.
• Excellent verbal, phone, and email communication.

Responsibilities

• Receive inbound sales calls and recommend storage units.
• Overcome objections to secure reservations.
• Resolve customer inquiries and concerns.
• Follow up on rental reservations.

Skills

Customer-centric

Sales driven

Bilingual (French Canadian and English)

Good problem-solving abilities

Multi-tasking

Job description

Job Description

Job Description

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses, and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!

Starting at $18.00 - $19.00 / hour depending on experience + Bonus

Call Center Agent Job Summary - Bilingual in both French Canadian and English

The SmartStop Sales Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions, and taking payments. Sales Center Agents also make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
• Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
• Work with existing customers by answering questions, taking payments, and resolving concerns.
• Make outbound calls to follow up on rental reservations.
• Meet personal / team qualitative and quantitative targets.
• Perform duties assigned by Supervisor(s).

Qualifications

Customer-centric.

Sales driven with a can-do attitude.

Proficiency in both French Canadian and English is required.

Good computer skills.

Excellent verbal, phone, and email communication.

Ability to build relationships, (both internal and external).

Good problem-solving abilities.

Multi-tasking is a must.

Ability to work weekends.

Benefits

Monthly Bonus Incentive Plan

Health insurance including medical, dental and vision

Life and Disability Insurances

Paid Time Off & Paid Holidays

Work from home

SmartStop Self Storage

Strategic Storage PM Canada, ULC, DBA SmartStop Self Storage, is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity

SmartStop Self Storage, is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!