Sales Associate, Seasonal Flex Only, Vancouver - West Elm

WILLIAMS SONOMA; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading specialty retailer is seeking a Sales Associate in Vancouver. This role involves providing exceptional customer service, achieving sales goals, and maintaining store standards. Ideal candidates should have customer service experience, strong selling skills, and the ability to work flexible hours. A high school diploma is preferred, and the role offers competitive pay ranging from $17.85 to $19.85 per hour along with various benefits.

Benefits

Employee discount

Health benefits

Paid vacations and holidays

Wellness program

RSP plan and investment opportunities

Qualifications

• 1-2 years of customer service and retail sales experience preferred.
• Ability to work independently and manage time effectively.
• Must be available for weekend shifts.

Responsibilities

• Provide excellent customer service and maintain store standards.
• Achieve sales goals and maintain knowledge of promotions.
• Assist customers with various services and special orders.

Skills

Customer service experience

Sales techniques

Time management

Ability to lift up to 75 lbs

Education

High school diploma or equivalent

Tools

POS system

Job description

Founded in 1956, Williams‑Sonoma, Inc. is the premier specialty retailer of high‑quality products for the kitchen and home in the United States.

Our family of brands includes Williams‑Sonoma, Williams‑Sonoma Home, Pottery Barn, Pottery Barn teen, Pottery Barn kids, Rejuvenation, Mark & Graham, West Elm, and Outward.

About the Role

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in‑depth product knowledge in a fast‑paced, specialty retail environment.

Responsibilities

• Provide sincere, friendly and energetic customer service by exemplifying World‑Class service standards.
• Achieve established sales and contest goals; maintain knowledge of current sales and promotions.
• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Utilize effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including features and benefits.
• Efficiently and accurately perform register transactions (sales, returns, and exchanges).
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
• Uphold store maintenance and cleanliness standards; straighten, clean and help maintain stockroom as needed.
• Process, ticket, and restock merchandise as needed.
• Perform other duties as assigned by management.
• Comply with all Company policies and procedures.

Why you will love working at Williams‑Sonoma, Inc.

• We’re a successful, fast‑growing company with an entrepreneurial vibe.
• A technologically and data‑driven business.
• Competitive salaries and comprehensive health benefits.
• We’re at the forefront of tech and retail, redefining technology for the next generation.
• We’re passionate about our internal and external clients and live/breathe the client experience.
• We get to be creative daily.
• We have a smart, experienced leadership team that wants to do it right and is open to new ideas.
• We believe in autonomy and reward taking initiative.
• We have fun!

We’re excited about you because...

• Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale.
• Succeed in a team environment while able to work independently & manage your own time.
• Thrive in an entrepreneurial environment & are constantly looking for ways to think outside‑the‑box.
• Know what questions to ask your customers in order to understand their personal cooking style & needs.
• Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products.
• Most successful when provided with clearly defined daily sales goals & metrics.
• High school diploma or equivalent preferred.
• 1‑2 years customer service experience and retail sales experience (specialty retail preferred, but not required).
• Proven ability to prioritize and handle multiple tasks simultaneously.
• Ability to be mobile on the sales floor for extended periods of time, operate POS system and lift and mobilize medium to large items (up to 75 lbs.) while utilizing appropriate equipment and safety techniques.
• Full‑time associates are expected to have open availability to meet the needs of the business. Part‑time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Physical Requirements

• Ability to be mobile on the sales floor for extended periods of time.
• Ability to operate POS system.
• Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.

Benefits Just for You

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $17.85‑$19.85 per hour.

• A generous discount on all Williams‑Sonoma, Inc. brands.
• An RSP plan and other investment opportunities.
• A wellness program that supports your physical, financial and emotional health.
• Paid vacations and holidays (full‑time).
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time).

WSI will not now or in the future commence an immigration case or “sponsor” an individual for this position (for example, H‑1B or other employment‑based immigration).

This role is not eligible for relocation assistance.

Equal Opportunity Employer Statement

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.