Sales Associate

GUESS?, Inc.; Hamilton; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Sales Associate to enhance customer experiences and drive sales. In this dynamic role, you will greet customers with enthusiasm, maintain store standards, and provide exceptional service in fitting rooms. The ideal candidate will thrive in a team-oriented environment, demonstrating flexibility and a positive attitude. This position offers the chance to contribute to a vibrant retail atmosphere while meeting sales goals and ensuring customer satisfaction. Join a company that values teamwork and customer appreciation, and take your retail career to the next level.

Qualifications

• Excellent communication and customer service skills are essential.
• Previous retail experience preferred for effective sales generation.

Responsibilities

• Greet customers and create a positive first impression.
• Maintain store cleanliness and provide fitting room service.
• Meet or exceed sales goals as assigned by management.

Skills

Customer Service Skills

Communication Skills

Retail Experience

Teamwork

Physical Stamina

Job description

Job Description

Position Overview

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Reports To: Store Management

Essential Functions

Customer Experience

1. Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
2. First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
3. Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
4. Product Information: Provide customers with current relevant information about the product.
5. Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
6. Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
7. Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.

Cooperation & Dependability

1. Task Completion: Satisfactorily complete all duties as assigned by management.
2. Punctuality: Be punctual and adhere to the designated work schedule.
3. Teamwork: Be flexible and work well with peers and management to accomplish duties.
4. Policy Adherence: Follow GUESS Policies and Procedures 100%.
5. Housekeeping: Perform housekeeping duties as required.

Personal Performance

1. Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.

Miscellaneous Responsibilities

1. Meetings and Functions: Participate in and attend all store meetings and other related functions.
2. Positive Attitude: Represent a positive attitude toward the merchandise and the company.
3. Inventory Participation: Participate in all inventories.
4. Additional Duties: Assume and complete other duties as assigned by store management.
5. Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

Job Requirements

1. Customer Service Skills: Excellent communication and customer service skills.
2. Retail Experience: Previous retail experience preferred.
3. Team Player: Ability to work well in a team-oriented environment.
4. Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.
5. Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.

Brand
GUESS

Store
5955

Store Address
999 Upper Wentworth Street - Hamilton, ON L9A4X5

Accommodations
Accommodations are available for applicants with disabilities in the Company’s recruitment processes. Should you require accommodation in the recruitment process, contact us here.