Sales Associate

Staples Canada; Central Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retail company located in Orillia seeks a Customer Service Associate to enhance customer engagement and drive sales across furniture and technology. Candidates should exhibit strong customer service and communication skills while working collaboratively within a team. A background in retail is preferred. This role provides an associate discount, learning programs, and recognition initiatives, making it a great opportunity for personal and professional growth.

Benefits

Associate Discount

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Qualifications

• 3 months to 1 year of prior retail experience is preferred.
• Strong customer service and communication skills are essential.
• Must be able to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service.
• Drive sales in furniture, technology, and supplies.
• Set and achieve sales and margin goals.

Skills

Customer service

Communication skills

Teamwork

Job description

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de‑escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front‑facing products, and ensuring demo units are clean and functional.

Some of what you need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some of what you will get

• Associate Discount
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs
• Job Identification 57586
• Job Category Retail Stores
• Locations 135 Murphy Road, Orillia, ON, L3V 0B5, CA