Sales Account Manager

Fire Safety and Protection; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A life safety solutions provider in the Region of Waterloo is seeking a Sales Account Manager to drive business growth by managing customer relationships and providing consultation on safety solutions. This role involves identifying new business opportunities, ensuring customer satisfaction, and achieving sales goals. Ideal candidates will have a relevant degree, sales experience, and strong communication skills. The position requires travel and offers comprehensive benefits including health care and training on industry standards.

Benefits

Salary commensurate with experience

Access to web-based productivity tools

Ongoing training and career advancement opportunities

Qualifications

• 2+ years of experience in sales, account management, or customer service within the life safety or fire protection industry preferred.
• Demonstrated success in meeting or exceeding sales targets.
• Proficiency in CRM tools and excellent communication skills.

Responsibilities

• Develop and manage customer relationships within the assigned territory.
• Identify new business opportunities through proactive engagement.
• Coordinate with internal teams to deliver quality service to clients.

Skills

Communication

Negotiation

Problem-solving

Presentation

Education

Bachelor’s degree in Business, Marketing, Engineering, or related field

Tools

CRM tools

Microsoft Office Suite

Job description

Embark on a rewarding career with Fire Safety and Protection (FSP)!

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly!

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields. Learn more here.

Apply today and become part of a company where your skills and dedication are valued

Job Description

The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business growth by providing expert consultation on life safety and security solutions, ensuring customer satisfaction, and achieving sales goals.

The Sales Account Manager acts as the primary point of contact for clients, coordinating with internal teams to deliver quality service and compliance-driven solutions.

Key Responsibilities

Account Management & Business Development

• Build and maintain strong, long-term relationships with clients by understanding their life safety and security needs.
• Develop and execute account plans to grow the business with key clients.
• Identify new business opportunities through proactive engagement with existing, new, and dormant accounts.
• Drive inspection renewals, service agreements, and system upgrade opportunities.
• Serve as the main liaison between the client and internal teams to ensure clear communication and responsive service.
• Consistently meet or exceed sales targets and performance metrics.
• Provide product demonstrations and technical guidance on life safety and security systems such as fire alarms, video surveillance, access control, and intrusion detection.
• Coordinate with installation, service, and design teams to ensure projects are completed to customer satisfaction and on time, within budget, and adhering to customer and regulatory requirements.

Administrative & Reporting:

• Complete mandatory daily CRM updates to ensure all activities, contacts, opportunities, and forecasts are accurately recorded each business day.
• Promptly respond to all lead generation inquiries and participate in all meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement with prospective clients.
• Track and report daily metrics.
• Communicate with the team on customer and project changes during daily huddles.
• Provide regular reports on sales activities, opportunities, and forecasted revenue to senior management.
• Stay informed about the latest products, technologies, and regulations related to fire and life safety products.
• All other related duties as assigned by your manager.

Qualifications

• Bachelor’s degree in business, Marketing, Engineering, or a related field (or equivalent industry experience).
• 2+ years of experience in sales, account management, or customer service within the life safety, fire protection, or security industry preferred.
• Demonstrated success in meeting or exceeding sales targets.
• Excellent communication, negotiation, problem solving, and presentation skills.
• Proficiency with CRM tools and Microsoft Office Suite.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to travel.

Benefits:

Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees:

• Salary commensurate with experience
• Purpose and results driven work environment (work smarter not harder)
• Technology and FSP swag when they join the team
• Training on not only what we sell but how we sell…the FSP Way!
• Access to leading edge web-based productivity tools

Canada Benefits

• Extended Health Care
• Dental
• Vision
• LTD, STD
• Life Insurance
• EAP
• RRSP Matching

Why FSP?

Supportive Culture

We value our employees and provide ongoing training.

Career Growth

Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.

Broad Opportunities

With offices in the eastern U.S. and Canada, we offer diverse locations and roles.

Client-Centered

We serve commercial property owners and facility managers with dedication and care.

Rapid Growth

Join us as we expand and invest in new markets.

Professional Development

Fire Safety and Protection (FSP) is committed to providing opportunities for employee career advancement within the fire and life safety industry. As part of this commitment, we offer a tuition reimbursement program, which reimburses employees for all or some of the costs of obtaining certifications upon a passing grade including but not limited to, CFAA Fire Alarm Technician courses 1-5, theory and practical exam as well as study materials, conferences/seminars, and workshops related to the fire and life safety industry.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.