SaaS Customer Success Manager - Onboarding & Growth (Remote)

TITAN; Remote; CAD 70,000 - 90,000; Full time

Job summary

A fast-paced SaaS startup is seeking a Customer Success Manager to oversee client onboarding and relationship management. In this role, you will leverage your technical expertise and strategic business mindset to foster client success and identify growth opportunities. Key qualifications include 2-4 years of relevant experience, proficiency in CRM onboarding processes, and strong communication skills. Join a dynamic team that values remote work and offers competitive compensation and professional development opportunities.

Benefits

Flexible remote work

Competitive compensation package

Opportunities for professional growth

Qualifications

• 2-4 years of experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
• Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
• Fluent in English; additional languages are a plus.

Responsibilities

• Manage client onboarding, expansions, and renewals.
• Lead discovery meetings with key users and stakeholders.
• Analyze customer usage data and drive retention strategies.

Skills

Excellent verbal and written communication skills

Customer-facing abilities

Problem-solving skills

Ability to work remotely across time zones

Experience identifying upsell opportunities

Education

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent

Job description

A fast-paced SaaS startup is seeking a Customer Success Manager to oversee client onboarding and relationship management. In this role, you will leverage your technical expertise and strategic business mindset to foster client success and identify growth opportunities. Key qualifications include 2-4 years of relevant experience, proficiency in CRM onboarding processes, and strong communication skills. Join a dynamic team that values remote work and offers competitive compensation and professional development opportunities.