RQ09171 - Infrastructure Integration Specialist (N/S) - Senior

Rubicon Path; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading infrastructure services provider in Ontario is seeking an experienced Infrastructure Integration Specialist to support Datacentre operations. The role requires providing technical guidance, maintaining IT infrastructure, and resolving hardware issues. Candidates should have experience with V-Centre and VMware in an uptime certified Datacentre environment. This position offers opportunities for professional growth and requires strong problem-solving abilities.

Qualifications

• Working knowledge of large scale shipping and receiving operations.
• Experience with V-Centre, VMware and building virtual servers.
• Knowledge of Data Centre Protocols and Procedures.

Responsibilities

• Provide guidance/training and technical expertise to junior staff.
• Assist in the maintenance and support of IT hardware infrastructure.
• Available for on-call support when required.

Skills

Knowledge of large scale shipping and receiving operations

Client communications

Knowledge of networking installation

Strong documentation skills

Problem-solving techniques

Knowledge of ITIL concepts

Tools

V-Centre

VMware

Windows Server

Job description

RQ09171 - Infrastructure Integration Specialist (N/S) - Senior

Job Openings RQ09171 - Infrastructure Integration Specialist (N/S) - Senior

About the job RQ09171 - Infrastructure Integration Specialist (N/S) - Senior

Description

Deliverables: KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server), Shipping & Receiving, & Starlink Distribution.

Key Responsibilities:

• Provide guidance/training and technical expertise to junior staff.
• Fulfil mandated Datacentre availability, reliability, efficiency and uptime service commitments.
• Engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Datacentre operations.
• Guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
• Maintenance and support of the IT hardware infrastructure at the Datacentres.
• Analysis and resolution of hardware and server incidents and problems for infrastructure.
• Documentation and implementation of infrastructure Change Requests.
• Updating incident and problem tickets, reporting on incidents, problems, and changes, identification and mitigation of risks to the infrastructure, updating the Configuration Management Database
• Making Changes and recommendations for enhancing server infrastructure, decommissioning of hardware including servers, storage devices and other relevant components including coordination of disposal.
• Available for on-call support when required.
• Working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.
• Server installation and configuration.

Experience:

• Working knowledge of large scale shipping and receiving operations and processes.
• Knowledge for internal and external client communications, scheduling and implementation.
• Knowledge of short haul courier processes and operations.

SkillsExperience and Skill Set Requirements

Evaluation Breakdown

1. Technical Skills - 30%

Parameters:

Demonstrate Knowledge and Skills with regards to the following:

• Working knowledge of large scale shipping and receiving operations and processes.
• Knowledge for internal and external client communications, scheduling and implementation.
• Knowledge of short haul courier processes and operations.
• Knowledge building IT infrastructure.
• Knowledge working with and supporting multiple technical teams.
• Knowledge with V-Centre, VMware and building and maintaining virtual servers.
• Knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
• Knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
• Knowledge implementing and supporting security architecture.
• Knowledge building and supporting backup infrastructure.
• Knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
• Knowledge of server installation and configuration, and loading of the Operating System including virtual servers.

2. Working in an Uptime Tier IV Datacentre - 20%

Parameters:

Demonstrate Knowledge and Skills with regards to the following:

• Knowledge with ITIL concepts and procedures.
• Knowledge with Corporate Change, Incident, Problem, and Release Management.
• Knowledge of Datacentre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Datacentre.

3. Problem Solving -15%

Parameters:

Demonstrate Knowledge and Skills with regards to the following:

• Knowledge of problem-solving techniques to provide leadership and solutions, which deal with a variety of advanced systems administration, technical, operational and service problems efficiently and effectively (e.g. troubleshooting persistent problems arising from diverse situations).
• Knowledge to fulfil mandated Datacentre availability, reliability, efficiency and uptime service commitments.
• Knowledge for engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Datacentre operations.
• Knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.

4. General Skills and Observations - 5%

Parameters:

• Demonstrate knowledge and Skills with regards to the following:
• Ability for strong documentation and writing skills.
• Knowledge for providing incident resolution.
• Knowledge of engaging vendors to address incidents/issues.
• Ability of working with and supporting multiple technical teams.

Must Have:

• Demonstrated knowledge working with and supporting multiple technical teams.
• Demonstrated knowledge with V-Centre, VMware and building and maintaining virtual servers.
• Demonstrated knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
• Demonstrated knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
• Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
• Knowledge for providing incident resolution.