Route Supervisor

Groupe Compass Quebec ltée.; Cambridge; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading foodservice company in the Region of Waterloo, Cambridge is looking for a dynamic Route Supervisor. The successful candidate will coordinate activities of route personnel and be the primary contact for clients. Responsibilities include managing customer service standards, financial analysis, and fostering client relationships. An ideal candidate would have at least 3-5 years of customer account management experience, strong organizational skills, and proficiency in Microsoft Office applications.

Benefits

Health benefits

Diversity and inclusion initiatives

Career advancement opportunities

Qualifications

• Minimum 3-5 years Customer Account Management experience.
• Strong knowledge in all Microsoft Office applications and database management.
• Ability to handle multiple concurrent deadlines under pressure.

Responsibilities

• Coordinate and supervise activities of route persons to ensure customer service standards.
• Analyze financial reports for profitability and improvements.
• Maintain good relations with accounts and clients.
• Perform inspections and ensure compliance with company standards.

Skills

Customer Account Management experience

Excellent computer skills

Organizational skills

Analytical skills

Problem-solving skills

Written communication skills

Verbal communication skills

Business acumen

Education

Post-secondary education degree or diploma

Tools

Microsoft Office applications

Job description

What’s in it for you?

• Join an award‑winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients, and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Just now is our Mental Health and Well‑Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate‑led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps, and military installations and more. We’re in all major cities, at remote work sites, and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Canteen?

Imagine having a career that can take you places. Join our industry‑leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.

Job Summary

We are recruiting a dynamic, well‑rounded Route Supervisor. The successful applicant to this position will coordinate and supervise the activities of our route persons to ensure the highest standards in customer service and is the primary contact between us and the client and will have strong customer service skills.

Now, If You Were To Come On Board As a Route Supervisor, We’d Ask You To Do The Following For Us:

• Schedules regular meetings with route drivers, and fosters open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to the business.
• Ensures the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities for improvement.
• Visits accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals. Individual is the primary contact Customer/Clients interaction.
• Performs account location inspections and machine audits to ensure company standards are met.
• Reviews route daily and weekly reports to ensure data integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, plan‑o‑gram compliance, customer service and company policies and programs are maintained.
• Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations.

Role

Think you have what it takes to be our Route Supervisor? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• At least 3‑5 years Customer Account Management experience, with a post‑secondary education degree or diploma.
• Excellent computer skills with strong knowledge in all Microsoft Office applications and database management.
• Excellent organizational, analytical, and problem‑solving skills.
• Excellent written and verbal communication skills.
• A good business acumen that enables you to quickly understand and deal with situations that lead to a favourable outcome.
• Ability to work well under pressure with multiple concurrent deadlines.
• You have demonstrated the ability to design, develop and implement significant process improvements, following these through to successful implementation.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.