Route Sales Representative (Delivery Driver)

Alsco; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading linen rental company in Calgary, Alberta is seeking a Route Sales Representative to manage customer needs and drive sales through excellent service. This role involves soliciting new customers, ensuring timely deliveries, and maintaining vehicle and paperwork. Candidates must have a valid driver’s license and strong customer service skills. The position requires physical activity, including handling items up to 75 lbs and operating delivery vehicles.

Qualifications

• Valid driver’s license and clean driving record required.
• Minimum one year experience in safe driving.
• Excellent customer service skills.

Responsibilities

• Manage customer route responsibilities and ensure satisfaction.
• Safely operate delivery vehicle and conduct regular inspections.
• Prepare paperwork accurately and follow check-in procedures.

Skills

Customer service

Route sales

Driving skills

Time management

Communication

Education

High School graduation or similar experience

Job description

Overview

Classification: Exempt for Base plus Commission routes, Non-Exempt for hourly routes.

Job Summary

The Route Sales Representative meets our customers needs through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities. Performs other duties as required. Reports to the District Manager. Scheduled shifts are 10 hours per day, with 4 days of work per week.

Essential Functions

• Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
• Actively participate in promotions and contests, training and audits.
• Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.
• Ensure customer loyalty, retention and provide outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and off load soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• May work with and support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid drivers license, CDL when applicable, and be 21 years or older.
• Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
• Demonstrate excellent skills in the operation of vehicles and have a verifiable minimum one year experience of safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

High School graduation or similar experience.

Travel Requirements

Daily, by delivery vehicle within a route.

Typical Environmental Conditions

Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

Physical Demands - sitting, grasping, driving, stooping, climbing stairs, moving carts up to 500 lbs, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.