Risk Operations Specialist

CARFAX; London; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading vehicle history company in London, Ontario, is seeking a Risk Operations Specialist. You will be responsible for customer interactions regarding account security, monitoring user behavior for suspicious activities, and collaborating with different departments on reporting findings. The ideal candidate should have customer service experience, attention to detail, and proficiency in Microsoft Excel. The company offers competitive compensation, 4-day summer work weeks, and a casual work environment.

Benefits

Competitive compensation

Generous time-off policies

401(k) / DCPP matching

Annual bonus program

Casual, dog-friendly office

Qualifications

• Previous experience in a customer service or call center environment.
• Proficient in Microsoft Excel.
• Ability to handle confidential information.

Responsibilities

• Contact customers regarding account security issues.
• Analyze transactions for suspicious activity.
• Work with departments to share insights.

Skills

Customer service experience

Proficiency in Microsoft Excel

Attention to detail

Organizational skills

Excellent documentation skills

Strong communication skills

Confidentiality handling

Computer systems proficiency

Salesforce experience

Spanish language skills

Job description

Join Team CARFAX as a Risk Operations Specialist

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

One last thing: Our four-day week continues in Summer 2026!

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our London office subject to change with future business needs.

What you’ll be doing:

Customer Interaction

• Contact customers about account security issues professionally
• Explain security measures clearly
• Handle sensitive information confidentially
• Document all interactions accurately
• Provide information on services, policies, and fraud prevention measures

Account Monitoring

• Analyze transactions and user behavior for suspicious activity
• Investigate flagged accounts and verify customer information
• Use internal tools to identify and prevent security risks
• Monitor security trends and patterns

Collaboration & Reporting

• Work with other departments and analysts
• Share insights and best practices
• Create reports using Excel
• Maintain detailed case records
• Present findings to management

Risk Management & Compliance

• Follow all security policies and procedures
• Respond to security incidents promptly
• Enforce company policies and business rules

Whatwe’relooking for:

• Previous experience in a customer service or call center environment
• Proficient in Microsoft Excel
• Strong attention to detail
• Highly organized with multitasking abilities
• Excellent documentation skills
• Strong communication skills (written and verbal)
• Ability to handle confidential information
• Computer systems proficiency
• Salesforce experience preferred
• Spanish language skills (preferred but not required)

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces.

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work