RH Partners - Director of Operations

HR Performance & Results; Barrie; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading consulting firm in Barrie, Ontario, is seeking a Director of Operations to enhance and streamline the firm's processes. This pivotal role will oversee daily operations, manage HR issues, and lead marketing initiatives, all while contributing to strategic growth. The ideal candidate will have extensive experience in operations management within professional services and possess strong leadership and interpersonal skills.

Benefits

Competitive base salary

Comprehensive group benefits package

Annual Wellness Spending Account

Flexible working arrangements

Qualifications

• 5-10 years of experience in an operations management role.
• Excellent communication skills.
• Proven track record in implementing new programs and processes.

Responsibilities

• Oversee all operational aspects of the firm.
• Manage HR issues and recruitment processes.
• Direct the marketing initiatives and oversee IT functions.

Skills

Leadership skills

Interpersonal skills

Technological proficiency

Networking skills

Business acumen

Education

Post-secondary degree in Accounting, Finance, or related field

Tools

AI software systems

Job description

Overview

Are you interested in a critical leadership role within an established, progressive and rapidly growing Accounting and Consulting Firm?

Are you looking for a unique opportunity to play a pivotal role in accelerating the growth of our organization as we implement new systems, launch new services and implement A.I. and related technology systems?

Are you ready to use your significant business acumen to streamline processes, maximize efficiency, and further enhance and expand the services we provide our clients?

If so, then we want you to join our team! RH Partners LLP (RHP) works closely with clients of all sizes and industries to advise and assist them to develop and grow their businesses. Our clients range from owner-managed businesses to large-to-mid-sized enterprises ($100M+ in revenues), community organizations, not-for-profit agencies, and professional firms. We are looking for a dynamic, experienced Director of Operations to work with the Partnership Group to take RHP to the next level.

The Director of Operations will be responsible for all operational aspects of RHP and its related entities. The focus of the Director of Operations will be to improve and implement systems to ensure efficient day-to-day operations and help us to progress our firm and reach its growth aspirations. The successful candidate will work directly with, and report to, the Managing Partner on all business issues and is expected to contribute to the development of, and implementation of objectives that drive the strategic directions of RHP.

We offer our team members a range of benefits that recognize our team members are our most important asset, including :

• Competitive base salary, paid vacation and personal days
• A comprehensive group benefits package, including access to an Employee Assistance Program and a flexible Health Care Spending Account
• Annual Wellness Spending Account
• Access to our Group Registered Retirement Savings Plan (RRSP)
• Flexible working arrangements and an inclusive work culture

Key Responsibilities

• Reviews current business processes, identifies opportunities for efficiencies and improves outcomes / satisfaction for clients our team members.
• Helps to implement new services lines, creates processes for delivery and assists us in identifying current and potential clients to deliver these.
• Leads marketing initiatives by being responsible for the administrative aspects of all marketing such as coordination of newsletters, brochures, web site, client seminars, direct mail campaigns, open houses and maintaining client / prospect / referral source data base and internal marketing memo.
• Provides support, idea generation and support to ensure that RHP is implementing A.I. and technology in general to ensure we are operating as efficiently as possible and providing excellent customer satisfaction.
• Monitors overall profitability by analyzing financial and operating reports including identifying areas holding profits back, monitoring productivity of team members and the efforts at keeping our team properly utilized, monitoring realization and challenging write-offs, collections and cost control.
• Manages HR issues at RHP and liaises with our outsourced HR Provider and acts as a point person for all Firm recruitment, employee retention policies, performance evaluation processes, compensation and benefits, training, CPD documentation, new employee orientation, etc.
• Works closely with the Partnership group including attending Partner group meetings, retreats, planning agendas for meetings, monitoring achievement of strategic plan goals and action steps, input into individual goals and being a presence in achieving accountability.
• Oversees the IT stability / procurement and will be the point person with our outsourced IT Provider.
• Manages an Administration team of 3 who look after administration issues, including office equipment, high-level landlord issues, purchasing, creation and enforcement of policies & procedures, supervision of the operations staff and property / casualty, benefit and professional liability insurance.
• Oversees the internal accounting, financial and operational reporting, including budgeting.
• Manages the administrative, physical and cultural integration of entities that are acquired by the Firm.

Qualifications

• 510 years or more of experience in an operations management role within a similar professional services environment.
• Relevant post-secondary degree in Accounting, Finance, Master of Business Administration, or a related field.
• Relevant professional designation / certifications, such as CPA, CFA, CHRP / CHRL, PMP, are an asset, but not required.
• Significant business acumen and commercial awareness.
• Technological proficiency. The role will involve the oversight of new IT and A.I. software systems at the Firm.
• Excellent interpersonal, communication, and client service and relationship building skills.
• Proven track record in implementing new programs, processes and initiatives and acting as a key accountability partner to senior leadership and external partners / vendors.
• Strong networking skills. The role will act as a public facing ambassador to the Firm in the community.
• Excellent leadership skills with the ability to provide direction to team members and encourage them to invest in the future of the Firm.
• Forward thinking and strategic to support the execution of short- and long-term growth plans.
• Ability to work independently as well as cohesively with a team.

EEO / Notice

Thank you for your interest in our position. Only those applicants that are selected for interviews will be contacted. Please do not contact the firm directly. We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

Please note that your application and any related materials you provide may be processed, stored, reviewed, or otherwise used by systems in our recruitment selection process that may interact with AI tools. This includes any AI integrated functions that may be utilized by the job board through which you applied to our position.