RevOps Manager

TAG HR; Ottawa; On-site; CAD 115,000 - 120,000; Full time

Job summary

A leadership recruitment firm based in Ottawa is looking for a Revenue Operations (RevOps) Manager who will own and optimize the revenue engine across different departments. The ideal candidate should have over 5 years of relevant experience, particularly with outbound sales and CRM systems. Responsibilities include managing operational tools, building dashboards, and enhancing data processes to drive growth. This is a strategic and hands-on role requiring strong communication and organizational skills.

Qualifications

• 5+ years of experience in Revenue Operations or Sales Operations.
• Direct experience supporting outbound sales teams.
• Strong familiarity with sales and enrichment tools.

Responsibilities

• Own and optimize the RevOps technology stack.
• Support cold outbound teams and improve sales efficiency.
• Build executive-level dashboards for performance metrics.

Skills

Revenue Operations

Sales Operations

CRM tools

Dashboard building

Lead scoring

Tools

HubSpot

Stripe

Clay

Apollo

LinkedIn Sales Navigator

Job description

Revenue Operations (RevOps) Manager

Location: On-site | Ottawa  |  Reports to: Executive Leadership

Works Closely With: Sales, Marketing, Customer Success, Finance

Salary: $115,000 - $120,000

Overview

Our client is seeking a hands-on Revenue Operations (RevOps) Manager to own and optimize the full revenue engine across Sales, Marketing, Customer Success, and Finance. This role sits at the center of the go-to-market function and is responsible for driving clean data, efficient processes, accurate reporting, and predictable revenue growth.

The ideal candidate is both strategic and execution-focused. You understand outbound sales motions, have supported cold-calling teams firsthand, and are comfortable rolling up your sleeves to build workflows, dashboards, and automations that actually get used.

Key Responsibilities

Revenue Operations & Systems Ownership

• Own and optimize the RevOps technology stack, including CRM, enrichment, outbound, attribution, and billing tools
• Lead implementation, integration, and ongoing optimization of tools such as:
• CRM platforms (e.g., HubSpot)
• Sales and enrichment tools (e.g., Clay, Apollo, Nooks, LinkedIn Sales Navigator)
• Marketing attribution and lead scoring systems
• Billing and payments platforms (e.g., Stripe)
• Ensure strong data hygiene, a clear source of truth, and scalable system architecture

Sales Operations & Outbound Enablement

• Support cold outbound and SDR teams, including:
• Territory design and account routing
• Lead enrichment and list building
• Sequencing logic and dialing workflows
• Partner with sales leadership to improve:
• Sales efficiency and rep productivity
• Commission tracking and incentive structures
• Pipeline accuracy and forecasting
• Apply firsthand outbound sales experience to design practical, rep-friendly processes

Marketing Operations & Attribution

• Build and maintain attribution models across inbound, outbound, and event-driven channels
• Own lead scoring, lifecycle stages, and handoffs between Marketing and Sales
• Provide clear visibility into funnel performance from first touch through closed revenue

Customer Success & Retention Analytics

• Track and report on churn, contraction, and expansion metrics
• Develop customer health and risk indicators
• Support renewal forecasting and expansion planning
• Deliver dashboards that highlight retention and growth opportunities

Reporting, Analytics & Forecasting

• Build executive-level dashboards covering:
  • MRR / ARR
  • Churn, Net Dollar Retention (NDR), Gross Revenue Retention (GRR)
  • Pipeline coverage, conversion rates, expansion, and contraction
• Partner with Finance on:
• Revenue recognition
• Forecasting and planning
• Data consistency across systems

Cross-Functional Leadership

• Act as the connective tissue between Sales, Marketing, Customer Success, and Finance
• Identify bottlenecks, risks, and inefficiencies across the revenue lifecycle
• Drive operational rigor and continuous improvement as the organization scales

What We’re Looking For

Required Experience

• 5+ years of experience in Revenue Operations, Sales Operations, or GTM Operations
• Direct experience supporting outbound sales teams and cold-calling motions
• Strong familiarity with sales and enrichment tools such as Clay, Apollo, Nooks, and LinkedIn Sales Navigator
• Experience working with CRM systems and enrichment workflows
• Proven ability to build dashboards, attribution models, and revenue forecasts
• Comfort working with commissions, quotas, and incentive structures

Preferred Experience

• Background in B2B SaaS or high-growth environments
• Exposure to billing systems and revenue reconciliation (e.g., Stripe)
• Experience supporting expansion and renewal motions

Traits for Success

• Highly organized and systems-oriented
• Comfortable operating in fast-paced, ambiguous environments
• Empathetic to sales teams and operators — you’ve been “in the trenches”
• Strong communicator across teams and leadership levels
• Bias toward action and continuous improvement