Retail Team Lead Mayfair Shopping Centre

Freedom Mobile; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider is seeking a Retail Team Lead in Victoria, Canada. The candidate will oversee store operations, mentor team members, and drive sales results while ensuring outstanding customer service. Responsibilities include managing inventory, assisting new hires, and leading by example. A minimum of 1-2 years of retail experience is required, with a starting salary at $18.01 per hour plus commissions.

Benefits

Customizable health & dental benefits

Company-matched pension

Employee Assistance Program

Wellness program

Qualifications

• 1-2 years of progressive Retail Sales experience.
• Previous experience in the wireless industry is an asset.
• Positive demeanor and commitment to outstanding customer experiences.
• Ability to provide constructive feedback.
• Availability for various shifts including weekends and holidays.

Responsibilities

• Open and close the store according to Operating Policies.
• Communicate sales performance results with the Team.
• Assist in training new hires and ongoing development.
• Meet personal targets while mentoring peers.
• Execute store operations during scheduled shifts.

Skills

Multitasking

Organization

Time Management

Customer Service

Mentoring

Job description

Overview

Be a Freedom Mobile Brand Ambassador – provide outstanding customer service, ensure an engaging and exciting workplace for yourself and your peers, and drive continuous sales results!

We are looking for a highly motivated individual who shows strong abilities in multitasking, organization and time management to join the Retail Team Lead role at Freedom Mobile.

Responsibilities

• Open and close the store per Operating Policies, maintaining keys to the Store, and accountable for ensuring the Store and Company assets are properly safeguarded and secured.
• Communicate sales performance results with the Team and provide clear action plans to drive sales.
• Assist in providing on-the-job training for new hires and the continued training and development of team members by providing on-the-floor peer mentor / observations as needed.
• Meet personal targets while driving peers to achieve store goals through effective mentoring and training.
• Execute store operations during scheduled shifts as directed by the Store Manager, which may include Inventory Management (RMAs, Shipping, Receiving), Banking (Cash Management, Daily Deposits), Merchandising, etc.
• Sell merchandise and process payments by totaling purchases and processing cash, debit, or credit card payments appropriately and ensure accurate cash management practices are followed by Retail Specialists on shift.
• Regularly update team members on sales progress and initiatives.
• Lead by example in ensuring that all standard operating policies, processes, and procedures are followed in the absence of the Store Manager.

Qualifications

• Minimum of 1-2 years of progressive Retail Sales experience.
• Previous experience in the wireless industry is an asset.
• A positive demeanor and a commitment to improvement that leads to outstanding customer experiences.
• Ability to provide constructive feedback to peers.
• Availability to work a variety of shifts including evenings, weekends and statutory holidays.

Additional Information

• The position is a unionized role, and the starting salary stipulated in the collective agreement is $18.01 per hour plus commissions.
• Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position).
• Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
• Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
• Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
• Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities.
• This posting is for an existing vacancy.

Accessibility

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community we serve. We’re happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please let us know when you first contact us.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Telecommunications

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